[rt-users] message body not shown in web interface

Requester has submitted ticket by e-mail from MS Outlook client. Ticket has been created, but in web interface I do not see message body. Automatic e-mail that informs tech support workers contains message body of the original request, as inserted with $Transaction-Content() in the template. When

Re: [rt-users] message body not shown in web interface

You don't mention your version of RT, but you might be running into this: http://issues.bestpractical.com/Ticket/Display.html?id=21411 Setting PreferRichText = 1 is a partial workaround. On 12/11/12 5:48 AM, Marko Cupać wrote: Requester has submitted ticket by e-mail from MS Outlook client.

[rt-users] Multi-tenant

Is it possible to set up RT 4 in a multi-tenant environment? Each tenant would have their own domain name/look/queues/scrips etc without requiring a separate RT install. Cameron attachment: winmail.dat We're hiring! http://bestpractical.com/jobs

[rt-users] Referring to CustomField by ID in TicketSQL

Hi All, Is this possible? i.e. can a custom field value be selected by custom field id? I want to use this to distinguish between two identically named custom fields. Thanks, We're hiring! http://bestpractical.com/jobs

Re: [rt-users] Referring to CustomField by ID in TicketSQL

Try giving those two Custom fields some sort of identifier, like a prefix or suffix. Might help. Kenn On Tue, Dec 11, 2012 at 5:42 PM, John Kelsh jke...@netspot.com.au wrote: Hi All, Is this possible? i.e. can a custom field value be selected by custom field id? I want to use this to

Re: [rt-users] Referring to CustomField by ID in TicketSQL

On 12/11/2012 05:42 PM, John Kelsh wrote: Hi All, Is this possible? i.e. can a custom field value be selected by custom field id? I want to use this to distinguish between two identically named custom fields. Have you tried it? CF.42 = 'foo' works just fine. So does 'CF.{42}'. If your

Re: [rt-users] Referring to CustomField by ID in TicketSQL

Hi Thomas, Thanks for the information. I tried the obvious combinations, including the formats you suggested. Do you know when this feature was introduced? I'm working on an older version of RT so it may not be implemented? Thanks, On 12/12/2012, at 1:49 PM, Thomas Sibley

Re: [rt-users] Referring to CustomField by ID in TicketSQL

On 12/11/2012 09:11 PM, John Kelsh wrote: Hi Thomas, Thanks for the information. I tried the obvious combinations, including the formats you suggested. Do you know when this feature was introduced? I'm working on an older version of RT so it may not be implemented? I believe CF.{42}