Hey Thomas. Thanks for the reply.
Unfortunately, this doesn't seem to be working either. The auto reply is sent
even if the queue a ticket is being moved from was not Triage.
eg.
Ticket exists in queue 'Triage'.
Ticket is moved to queue 'Support'
Auto-reply is sent.
Ticket exists in queue
On Thu, Jan 10, 2013 at 4:20 PM, Tim Dunphy bluethu...@gmail.com wrote:
Hello,
How can I get GPG support in RT 4.2? I've tried a few modules but they are
all for earlier version of RT. I've also search CPAN and so far there's
nothing current.
GPG support is in RT core since RT 3.8. Read
Coll thank you, will do. Thought I needed a cpan module, but I'm happy that
I won't!
On Thu, Jan 10, 2013 at 7:49 AM, Ruslan Zakirov r...@bestpractical.comwrote:
On Thu, Jan 10, 2013 at 4:20 PM, Tim Dunphy bluethu...@gmail.com wrote:
Hello,
How can I get GPG support in RT 4.2? I've tried
On Thu, Jan 10, 2013 at 5:11 PM, Tim Dunphy bluethu...@gmail.com wrote:
Coll thank you, will do. Thought I needed a cpan module, but I'm happy that
I won't!
You will need. Rerun RT's ./configure with gpg flags and run `make
testdeps` to make sure everything required is installed.
On Thu, Jan
Thanks again for the advise. I actually wan't the one who compiled this
installation of RT. I inherited from the guy before me. Is there any way to
tell if it already was compiled with GPG support? I'm not sure if I'm
assuming correctly that the fact that I see GPG options in the
RT_Site_Config.pm
Hello,
in my setup I have patched lib/RT/Action/Notify.pm in such way that it
adds some attachments to a mail. In some cases we send mails that have
no-reply address in From: and Reply-To: and I would like to send these
mails without those attachments. However, I have not found a way to
query
Hi rt-users list,
In the company where I am working, we are using the the version 3.6.1 of
Request Tracker (for specific reasons we are not going to upgrade it right
now). Also, we are using the plugin RTx Statistics and that's where my
problem relies.
As I understand, this plugin is no longer
please i have been trying to install rt, but it seems i cant install
Calender::Simple.
I have tried installing fron CPAN, apt-get, but still none seems to work.please
what else can use?
On Thu, Jan 10, 2013 at 5:28 PM, Tim Dunphy bluethu...@gmail.com wrote:
Thanks again for the advise. I actually wan't the one who compiled this
installation of RT. I inherited from the guy before me. Is there any way to
tell if it already was compiled with GPG support? I'm not sure if I'm
On 01/10/2013 08:25 AM, Yetomiwa Jabar wrote:
please i have been trying to install rt, but it seems i cant install
Calender::Simple.
I have tried installing fron CPAN, apt-get, but still none seems to
work.please what else can use?
Calendar::Simple is only required on RT 3.8.x. Why are you
On 01/10/2013 04:10 AM, Nick Fennell wrote:
My scrip is configured as below:
Condition: On Queue Change
Action: Autoreply to Requestors
Template: AutoreplyFromSupport
Stage: TransactionCreate
Custom Condition:
return 0 unless $self-TransactionObj-Type eq Set;
return 0 unless
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