On 01/10/2013 04:10 AM, Nick Fennell wrote: > My scrip is configured as below: > > Condition: On Queue Change > Action: Autoreply to Requestors > Template: AutoreplyFromSupport > Stage: TransactionCreate > > Custom Condition: > > return 0 unless $self->TransactionObj->Type eq "Set"; > return 0 unless $self->TransactionObj->Field eq "Queue"; > return 0 unless $self->TransactionObj->OldValue eq 'Triage'; > return 1;
If you're writing a Custom Condition, you need to select "User Defined" from the Condition dropdown. As it stands, your custom condition is ignored and the built-in "On Queue Change" condition is used.
