Hi Kevin,
this scrip open the parent ticket if all dependent are closed:
my $deps = $self-TicketObj-DependedOnBy;
while( my $link = $deps-Next ) {
next unless $link-BaseURI-IsLocal;
my $dep = $link-BaseObj;
next if $dep-QueueObj-IsInactiveStatus($dep-Status);
I've SQL query logging onto a file rt.log. While running searches I'm
suffixing grep AttachmentsIndex
since there is no much of other log data.
I've noticed, for every successful string search(a search that returns
expected matching results)
from RT webUI there are 2 sets of SQL queries
Hi Tom,
It is definatly possible to use the REST API with external auth as we
use it to run scheduled reports.
I've not used curl, all our scripts are in python.
I would guess that you are not providing the credentials correctly, the
following wiki page may help.
On 02/06/2013 02:42 AM, Subin wrote:
So it seems that after an update is made and is indexed, it requires
another update for the previously updated content to be available
from RT's webUI search OR putting it in more specific terms: it
requires another update so that '/SELECT DISTINCT...' /is
We are using Rt 4.0.8 with mysql and sendmail
Our RT tickets are created by our users by sending an email to rt@
Randomly some of the tickets are duplicating on creation. So far I am
unable to find any pattern in this duplication.
Can some one please guide how to troubleshoot this issue.
When ever a ticket is replied to this phrase appears:
---
On 2/6/13 6:02 PM, Helpdesk Support hel...@mycompany.com wrote:
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I want to change this (perhaps to the users name or email address) but I
cannot for the life of me find
