Currently, I'm using RT version 3.8.10 (yes, I know it is old; we're not ready
to upgrade to the 4 series yet with the customizations we've done to rt3...)
and have installed version 1.03 of RT::Extension::MobileUI and version 0.09 of
RT::Authen::ExternalAuth in use. The configuration we're
Use based on and categories to select when to show value. Should work in
3.8 and 4.
Ruslan from phone.
20.03.2009 6:16 пользователь Aaron Guise aa...@guise.net.nz написал:
Hi All,
I just wonder as I have a suggestion from our management whether it is
possible to have a custom field which is
Your custom fields are not in the list because they are applied to specific
queues. You either have to limit search by queue or use Jim's trick.
On Sat, May 18, 2013 at 8:21 PM, Shane Vedvik sh...@markentsolutions.comwrote:
Hi,
My instance of RT has a custom field called Org that contains a
Somehow after my database move, I've now lost root access to the system.
I can't get in to make any kind of changes.
Is there a way to change root's password?
Stephen Cena
QVII
MIS/IT Dept
850 Hudson Ave.
Rochester, NY. 14620
585-544-0450 x300
s...@qvii.com
Thank you for helping us help you
http://requesttracker.wikia.com/wiki/RecoverRootPassword
However, I want to note that we changed how we store passwords and if you
upgraded RT then it's possible that what you have is an incomplete upgrade.
On Tue, May 21, 2013 at 4:12 PM, Cena, Stephen (ext. 300) s...@qvii.comwrote:
**
Hi All,
I've got a problem with the Custom Field description issue. I created a
custom field named Contact, and when a new ticket is created, I use scrip
to add this Contact user to Requestor list.
I remember that when we set the ExternalValues with code below, we would
pass a description to RT
Thanks for your suggestion, Ruslan. Really helpful.
Another question here, would this work between two Custom Fields which are
both using ExternalValues? Can I use another Custom Field's value in
ExternalValues config file?
On Tue, May 21, 2013 at 5:57 PM, Ruslan Zakirov [via RequestTracker]
On Tue, May 21, 2013 at 5:01 PM, Vodar chri...@gmail.com wrote:
Thanks for your suggestion, Ruslan. Really helpful.
Another question here, would this work between two Custom Fields which are
both using ExternalValues? Can I use another Custom Field's value in
ExternalValues config file?
Hi,
I got a system dashboard that is setup. And the user use to be subscribed
to the dashboards to get reports daily.
It appears the user is still receiving emails from the reports. How can
i remove the user from the system dashboard reporting?
thanks,
andy
--
RT Training in Seattle, June
On 5/21/13 1:44 AM, Thomas Lau wrote:
Hi Jim,
How could you put a debug statement on the script?
In the run subroutine in rt-repeat-ticket:
while ( my $attr = $attrs-Next ) {
my $date = $args{date}-clone;
# Gets all
warn Got a ticket with a recurrence: . $attr-Object-id;
On 20 May 2013 11:26, Thomas Sibley t...@bestpractical.com wrote:
On 05/19/2013 06:56 PM, John Kelsh wrote:
Hi Landon,
HasMember MemberOf should create a Parent/Child relationship shouldn't
it?
Yes, those are the internal names, for better or worse. I don't know
about the internals
On 05/21/2013 11:13 AM, Andy Lee wrote:
I got a system dashboard that is setup. And the user use to be subscribed
to the dashboards to get reports daily.
It appears the user is still receiving emails from the reports. How can
i remove the user from the system dashboard reporting?
There's
On 05/21/2013 06:55 AM, dfri...@qcol.net wrote:
I am currently running RT 3.8.16 and all appears to be working fine. I
have decided to upgrade to RT 4.0.0.
Why 4.0.0 and not 4.0.12? .12 contains two years of bugfixes. There is
no reason to upgrade to something less.
There are a few other
Hi Thomas,
Would it be possible for me to perform the following two options:
1. Delete the system dashboard reports and then just recreate a new one,
would that clear out his account?
2. I take it that disabling his account is not an option? I disabled the
user account but it appears that
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