Yes, I have a On Correspond Notify Other Recipients, Condition On
Correspond, Action Notify Other Recipients, using the stock global template.
Stage TransactionCreate.
Stephen Cena
QVII
MIS/IT Dept
850 Hudson Ave.
Rochester, NY. 14620
585-544-0450 x300
s...@qvii.commailto:s...@qvii.com
Thank
Hi Stephen,
There is configuration option NotifyActor.
If it set to 0, RT does not notify person who performs the update of the
ticket. Even if this person is in CC.
Please check, maybe this is your case.
Best regards,
Rafal
From: Cena, Stephen (ext. 300) s...@qvii.com
To: Kenneth
I have a use case where RT ticket numbers are directory names and
based on the RT status I need to perform some action. So I wrote
Path::Iterator::Rule::RT.
It is a 'works enough for me' module but thought someone else might
like the idea too.
https://github.com/rtcommunity/Path-Iterator-Rule-RT
Hi All --
After an upgrade to 4.2.0 our instance of RT will not send out email. I don't
even get the Outgoing email recorded message in a ticket, so I assumed a
problem with scrips. I've created new post-upgrade scrips for the sole purpose
of emailing out, but doesn't work. I've also
Date: Tue, 22 Oct 2013 13:08:05 -0400
From: Kevin Falcone falc...@bestpractical.com
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Restrictions and limitations on use of
ReferrerWhitelist, RestrictReferrer, RestrictReferrer (cross-site
request forgery warning
On Fri, 2013-10-25 at 19:45 +, Wright, Cory (CDC/OID/NCIRD) (CTR)
wrote:
After an upgrade to 4.2.0 our instance of RT will not send out email.
I don’t even get the “Outgoing email recorded” message in a ticket, so
I assumed a problem with scrips. I’ve created new post-upgrade scrips
for
On Thu, 2013-10-24 at 09:55 -0400, Tod Detre wrote:
I'm learning more and more about mysql and RT trying to track down
this problem. 8-) I ran mysqldumpslow to try to find queries that are
showing up a lot and found the queries listed below. However, I'm not
convinced it is on the sql server
Here are the EXPLAIN results:
mysql EXPLAIN SELECT count(main.id)FROM ObjectCustomFieldValues main;
++-+---+---+---+--+-+--+-+-+
| id | select_type | table | type | possible_keys | key
|
On Fri, 2013-10-25 at 20:38 +, Wright, Cory (CDC/OID/NCIRD) (CTR)
wrote:
Thanks for the tip Alex -- this is what I tried at first and there were
no suspicious messages which made me think that somehow I have a flag
turned off or something else.
Please keep your replies on-list. It is
On Fri, 2013-10-25 at 16:56 -0400, Tod Detre wrote:
Here are the EXPLAIN results: [snip]
So it looks like the first query is using an index, but the second is
not. I've confirmed that the ObjectCustomFieldValues table has the
correct indexes listed in the schema.mysql. However the disabled
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