Yes, I have a "On Correspond Notify Other Recipients", Condition "On Correspond", Action "Notify Other Recipients", using the stock global template. Stage TransactionCreate.
Stephen Cena QVII MIS/IT Dept 850 Hudson Ave. Rochester, NY. 14620 585-544-0450 x300 s...@qvii.com<mailto:s...@qvii.com> "Thank you for helping us help you help us all." --For email related issues, please contact postmas...@qvii.com<mailto:postmas...@qvii.com> ________________________________ From: Kenneth Crocker [mailto:kenn.croc...@gmail.com] Sent: Wednesday, October 23, 2013 6:11 PM To: Cena, Stephen (ext. 300); rt-users@lists.bestpractical.com Subject: RE: [rt-users] CC emails not always being sent Stephen, Did your notify scrip include "others". Adding cc's requires that if they are not listed in the ticket or queue as "cc". Kenn
