Yes, I have a "On Correspond Notify Other Recipients", Condition "On Correspond", Action "Notify Other Recipients", using the stock global template. Stage TransactionCreate.
Stephen Cena QVII MIS/IT Dept 850 Hudson Ave. Rochester, NY. 14620 585-544-0450 x300 [email protected]<mailto:[email protected]> "Thank you for helping us help you help us all." --For email related issues, please contact [email protected]<mailto:[email protected]> ________________________________ From: Kenneth Crocker [mailto:[email protected]] Sent: Wednesday, October 23, 2013 6:11 PM To: Cena, Stephen (ext. 300); [email protected] Subject: RE: [rt-users] CC emails not always being sent Stephen, Did your notify scrip include "others". Adding cc's requires that if they are not listed in the ticket or queue as "cc". Kenn
