Re: [rt-users] Upgrading 4.0.8 - 4.2.0 breaking outgoing email

2013-10-28 Thread Wright, Cory (CDC/OID/NCIRD) (CTR)
Thanks Alex -- what's attached is me logging in and performing one correspond in which I expect an email. Hostnames/IPs/db names have been anonymized. J. Cory Wright, RHCE | SRA Contractor | Mobile: 404-268-3402 | Email: nextgensupp...@cdc.gov | Ticket: scicompsupp...@mail.biotech.cdc.gov

Re: [rt-users] TicketHistory slow on 4.2.0

2013-10-28 Thread Tod Detre
Adding the index did indeed fix the issue. I've pasted the line from the SQL log below. It looks like the query is coming from RT::Transaction. I'm not that great at perl so I'm not sure, but I think it might be the method LoadCustomFieldByIdentifier. I do know that the URL that starts the query

Re: [rt-users] Upgrading 4.0.8 - 4.2.0 breaking outgoing email

2013-10-28 Thread Alex Vandiver
On Mon, 2013-10-28 at 12:58 +, Wright, Cory (CDC/OID/NCIRD) (CTR) wrote: Thanks Alex -- what's attached is me logging in and performing one correspond in which I expect an email. Hostnames/IPs/db names have been anonymized. Your logs are chock full of SQL statement execution errors, which

Re: [rt-users] Upgrading 4.0.8 - 4.2.0 breaking outgoing email

2013-10-28 Thread Wright, Cory (CDC/OID/NCIRD) (CTR)
DBIx::SearchBuilder 1.65/usr/local/share/perl5/DBIx/SearchBuilder.pm make testdeps indicated no problems, nor did make upgrade-database. J. Cory Wright, RHCE | SRA Contractor | Mobile: 404-268-3402 | Email: nextgensupp...@cdc.gov | Ticket: scicompsupp...@mail.biotech.cdc.gov

Re: [rt-users] Restrictions and limitations on use of ReferrerWhitelist, RestrictReferrer, RestrictReferrer (cross-site request forgery warning message)

2013-10-28 Thread Kevin Falcone
On Sat, Oct 26, 2013 at 11:31:29PM -0700, Duncan Napier wrote: As for @ReferrerWhitelist, you'd have to show an actual error message to compare with the domains that you're whitelisting in order to know what's wrong. This is the preferred solution (white list the source of your ticket

[rt-users] including files in RT_SiteConfig.pm

2013-10-28 Thread Darin Perusich
Hello All, Is it possible to include other files which contain config options in RT_SiteConfig.pm? Was hoping something like this is possible, like how you'd use Include in apache configs, to make it more readable. Thanks! -- Later, Darin

[rt-users] RT4.2 with fast CGI

2013-10-28 Thread Bryon Baker
I cannot seem to get RT4.2 to run with FastCGI I am install the on the same server that I am running RT 4.0.13 so I know fastcgi is enabled for apache. RT4.2 run with fine with the following command /opt/rt4/sbin/rt-server -port 8080 With the following file in the vhosts.d directory

[rt-users] rt-crontool send email to watchers but not log event

2013-10-28 Thread Brent Wiese
I'm trying to do something similar to the Reminders notification via rt-crontool: http://requesttracker.wikia.com/wiki/Reminders But instead of notifying an owner of their reminder, I want to notify the queue watchers (and owner, but that's less important) when a ticket hasn't been touched in