[rt-users] plain text inline

RT 4.2.0 A separate software system creates a PDF file, and also a text summary representation of that file. I thought it'd be handy to have these files in RT. When creating tickets from the command line rt tool, attaching the files to rt is fine, but then when displaying, even the plain te

Re: [rt-users] link to queue from ticket

Having Queue name in Basics clickable would be perfect! -- Later, Darin On Thu, Nov 7, 2013 at 3:33 PM, Kevin Falcone wrote: > On Thu, Nov 07, 2013 at 03:22:06PM -0500, Darin Perusich wrote: >> My RT install has a lot of queue's, 30+, and i find that while working >> on a ticket in queue10, I wa

Re: [rt-users] link to queue from ticket

On Thu, Nov 07, 2013 at 03:22:06PM -0500, Darin Perusich wrote: > My RT install has a lot of queue's, 30+, and i find that while working > on a ticket in queue10, I want to quickly get back to the top-level of > said queue without having to click Home, find queue under Quick > search. Really I'd li

[rt-users] link to queue from ticket

Hello All, My RT install has a lot of queue's, 30+, and i find that while working on a ticket in queue10, I want to quickly get back to the top-level of said queue without having to click Home, find queue under Quick search. Really I'd like a link in the ticket to do this. Is there a way to accom

Re: [rt-users] How to use JSGantt ?

There's a Gantt Chart link on the Links block of the ticket. You also didn't say whether you added RT::Extension::JSGantt to the Plugins section of RT_SiteConfig.pm -- Later, Darin On Thu, Nov 7, 2013 at 1:53 PM, Lixus Zoran wrote: > Hello, > > I am using RT 4.0.7 on debian 7 wheezy using the d

[rt-users] How to use JSGantt ?

Hello, I am using RT 4.0.7 on debian 7 wheezy using the debian RT package. I would like to use JSGantt and got a copy by git clone from here https://github.com/bestpractical/rt-extension-jsgantt/ This got set in my environment export PERL5LIB=/usr/share/request-tracker4/lib exp

[rt-users] Numeric values in custom field search

Hello! When I try to use the search, RT takes custom field value as a string, even if it has a number. This causes problems when searching and sorting: 100 is less than 2, and so on. Is there a way to search using field values ​​as numbers rather than strings? -- Best regards

Re: [rt-users] Integrating RT w/ SugarCRM information

On 06.11.2013 01:56, Adam Thick wrote: > Hi Gary, > > we have used a script to add client information ( from a custom field ) in RT > based on the incoming email address. > > Is this the sort of thing you're after? I imagine you could make a call in > the middle there to get values from your CRM.