Hey Kevin,
That seems to be for Search Results, not the ticket, and by
default that includes the OwnerName. I went to the ticket section
of your link and there does not seem to be anything similar
Set($DefaultSelfServiceSearchResultFormat, qq{
'BA
On Fri, Dec 06, 2013 at 09:17:10AM -0500, Christopher Lasater wrote:
That seems to be for Search Results, not the ticket, and by
default that includes the OwnerName. I went to the ticket section
of your link and there does not seem to be anything similar
You didn't specify what/where/how
Debian Squeeze, Postgres 8.4.
Had v3.8 running ok until something odd happened last night. v4.2 was not
going to install without a big fight, so installed 4.18 (which only put a
struggle :) ).
I'm not getting any tickets via email though.
entry in aliases, mail has been restarted:
support:
Most of our incoming support queries go directly to the ticketing
system, but some wind up in mailboxes and are then bounced to the
correct queue. Occasionally, the queries are time-sensitive, and we
need to know when they came in without having to look at the full
ticket history.
I had to dig a
Hi,
I am trying to create a CustomField with data obtained from a database.
I need to pass the current queue name as a where clause into the
External Source script.
A little background:
* Multiple customers, each customer has their own queue.
* Each customer has a a different set of products
