Hi,
What files do you need?
I attached the RT_Siteconfig.pm and the apache.conf in this email.
Thanks and Regards
Alberto García Pérez
-Mensaje original-
De: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] En nombre de Kevin Falcone
Enviado
Hi all,
I am trying to use a template to set a ticket custom field so that we can
configure RT to send out reminders when a ticket has been stalled for a week.
We are running RT 4.2.0
The command I am passing to rt-crontool is as follows:
rt-crontool
Thank you, Kevin for your answer.
I have tried to look into the code, and I had a feeling it should be as
simple as that. Unfortunately, the simplest things for you pro's is a real
headscratcher for the rest of us. Do you have any clues as to how I can make
this modification?
I try to figure
On 3/4/14 6:13 AM, Jon Witts wrote:
and the contents of the template Auto-Close Warning HTML is as follows:
--
my $CFName = 'Auto-Close Reminder';
my $DefaultValue = 'TRUE';
unless( $self-Ticket-FirstCustomFieldValue( $CFName ) eq $DefaultValue ) {
On Tue, Mar 04, 2014 at 05:49:58AM +, Biju Chacko wrote:
https://github.com/botsie/dirt
thanks for sharing! i wish it would be a place on the web to
collect those knid of links.
regards
--
Marc Chantreux
Université de Strasbourg, Direction Informatique
14 Rue René Descartes,
67084
Hi Jim,
I have edited my template code to this:
Subject: Auto-Close Warning: {$Ticket-Subject}
Content-Type: text/html
!--{$Ticket-AddCustomFieldValue(Field = 'Auto-Close Reminder', Value =
'TRUE', RecordTransaction = 1 );}--
pHello,/p
pThis message has been automatically generated to let
Looking further into this...
When we run:
rt-crontool --search RT::Search::FromSQL --search-arg Queue = 'Estate'
--action RT::Action::Notify --action-arg 'All' --template 'Auto-Close Warning
HTML' --transaction last --verbose
The template is only setting the custom field on the first ticket
When running this using the built-in Auto Reply template we are seeing the same
issue:
rt-crontool --search RT::Search::FromSQL --search-arg Queue = 'Estate' AND
'CF.{Auto-Close Reminder}' NOT LIKE 'TRUE' --action RT::Action::Notify
--action-arg 'All' --template 'Autoreply in HTML'
Hi all,
I have a couple of questions regarding how the email history/cache works in
regards to RT.
I've inherited managing our organizations RT (4.0.10) system from an out
going employee. Now every time the previous guy would do anything
administrative (upgrading ect...) he'd pretty much dump
I am successfully authenticating via LDAP (cleartext) over TCP 389
using RT::Authen::ExternalAuth
However, once I change:
Set($ExternalServiceUsesSSLorTLS,1);
and in the ExternalSettings for My_LDAP:
'tls' = 1,
'ssl_version' = 3,
It
TLS would still be over port 389 if it was being used.
Regards,
Ken
On Tue, Mar 04, 2014 at 11:29:48AM -0600, Dewhirst, Rob wrote:
I am successfully authenticating via LDAP (cleartext) over TCP 389
using RT::Authen::ExternalAuth
However, once I change:
Set($ExternalServiceUsesSSLorTLS,
Is the CA certificate which signed your LDAP servers certs on your RT
host? It would need to be installed in /etc/ssl/certs or
/etc/pki/trust/anchors and hashed to be trusted.
--
Later,
Darin
On Tue, Mar 4, 2014 at 12:29 PM, Dewhirst, Rob robdewhi...@gmail.com wrote:
I am successfully
On Sun, Mar 02, 2014 at 04:01:42PM +0100, Guido Passet wrote:
For almost a week now I have been trying to correctly configure the
To: header for emails being send to AdminCcs.
email but the email has a strange To: header. Depending on my
configuration I either get:
Owner,AdminCc of
On Mon, Mar 03, 2014 at 09:55:08PM +, Fernandez Pablo wrote:
On Mar 3, 2014 8:40 PM, Kevin Falcone falc...@bestpractical.com wrote:
On Fri, Feb 28, 2014 at 11:58:27AM +0100, Pablo Fernandez wrote:
I was wondering... is there a way I can delay (a fixed amount of time)
the Due Date on
Kenn
You can create a group and then write a scrip to search that group
membership and add them to
the cc list.
That's hugely unnecessary since you can just add a group as a Cc
after creation.
Hajime
I have few hundred customers and few groups in the Queue.I want to send
the
On Tue, Mar 04, 2014 at 08:44:54AM +, GARCIA PEREZ, Alberto (Alberto)** CTR
** wrote:
What files do you need?
I attached the RT_Siteconfig.pm and the apache.conf in this email.
You should know that your apache.conf doesn't actually contain your RT
apache configuration (it sucks in
On Tue, Mar 04, 2014 at 08:35:39AM -0800, James wrote:
I've inherited managing our organizations RT (4.0.10) system from an out
going employee. Now every time the previous guy would do anything
administrative (upgrading ect...) he'd pretty much dump every prior email
notification RT ever sent
Great thanks for the help, this was kind of dumped in my lap and I know
nothing about RT so still figuring things out.
--
View this message in context:
http://requesttracker.8502.n7.nabble.com/Questions-regarding-email-functionality-tp56836p56846.html
Sent from the Request Tracker - User
Kevin,
Well hell. I'm old. I wasn't thinking. You're right.
Kenn
Sent from my Windows Phone From: Kevin Falcone
Sent: 3/4/2014 11:52 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Send message to every non Privileged users in
the Queue
Kenn
You can create a group and then
Landon,
I wrote some SQL to create reporting views for another system. Our RT was
on Oracle, but the SQL might be similar enough to use as an example. I
create a flattened view of Various Custom Fields, including Dates.
Let me know if you're interested.
Kenn
Sent from my Windows Phone
Just a reminder that Best Practical's first RT training is taking place on
March 19-20 in London, UK. This will likely be our only non-US public session
this year. This training will introduce you to the new features in RT 4.2 as
part of a comprehensive overview of RT. Whether you've been using
Hi Landon, below is some sql I wrote (I'm not too good at sql so some of it
could probably be optimized). It pulls a bunch of fields both system and
custom as well as the first comment on the ticket and names the columns
something friendly. Also it compensates for timezones since the db is in
I have a situation where I am receiving updates from another automated
ticketing system which do not include our ticket tag, but do use their
own trouble ticket number in the Subject line. I want to attach all
the traffic from those updates to the same ticket.
The simplest way appears to be
Jason this is brilliant! Thank you!
On 4 March 2014 13:57, j.hubbard jason.hubb...@circles.com wrote:
Hi Landon, below is some sql I wrote (I'm not too good at sql so some of it
could probably be optimized). It pulls a bunch of fields both system and
custom as well as the first comment on
RT suddenly stopped showing a drop-down menu for the Owner field today.
It's just a regular text box now. You can still type in it, and the
autocomplete works, but the drop-down is gone. We're running 4.2.0. There's
no difference in behavior in different browsers. Any suggestions?
--
Tim Wilson
On Tue, 2014-03-04 at 17:05 -0600, Tim Wilson wrote:
RT suddenly stopped showing a drop-down menu for the Owner field
today. It's just a regular text box now. You can still type in it, and
the autocomplete works, but the drop-down is gone. We're running
4.2.0. There's no difference in behavior
Hi,
Can RT distinguish repling to ticket or comment from email?
Apparently it seems that all reply is recognized as Correspondence but I
want to allow to reply comment from email which is not sent to the
requester.
I'm thinking to add script to check the title(like if [Comment] it is reply
to
Thanks all.
2014-03-05 6:10 GMT+09:00 Kenneth Crocker kenn.croc...@gmail.com:
Kevin,
Well hell. I'm old. I wasn't thinking. You're right.
Kenn
Sent from my Windows Phone From: Kevin Falcone
Sent: 3/4/2014 11:52 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Send
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