Since the rt-serializer rt-importer do not handle Assets I would like to be
able to programmatically create my Asset configurations
Neither the CustomField nor the ObjectCustomField have Create() methods
Where should I start with this?
--
RT Training - Boston, September 9-10
I was able to resolve this issue. Looks like during the upgrades a file with
the commands for dashboards and digest emails appeared -
/etc/cron.d/request-tracker4 . Since I had the same commands in the sudo
crontab we got the duplicates.
David
Version : RT-4.0.19
Hey All,
Running into a slight problem with a new queue I'm attempting to roll out a new
queue that uses some pre-canned template responses using Articles from the
integrated RTFM system in 4.0.19 now. I've changed the lifecycle to make the
open - resolve a default
I'm thinking this comment in Ticket.pm might be related to what I'm seeing:
# Deal with setting up links
# TODO: Adding link may fire scrips on other end and those scrips
# could create transactions on this ticket before 'Create' transaction.
#
# We should implement
If I understand correctly, you only want the scrip to apply if there's
correspondence, AND the status is changed to resolved, AND a RefersTo link
is added.
Each of these actions on the ticket occurs as a separate transaction, and
the order in which those transactions occur is not clearly defined.
This comment seems to refer to a ticket when it's being created, rather
than when correspondence is being added to it later. I don't think it's
relevant in your case.
On 3 August 2014 11:33, Foggi, Nicola nfo...@depaul.edu wrote:
I'm thinking this comment in Ticket.pm might be related to
Thanks Alex,
That code with some modification worked for me, I only want the scip to
apply IF Status changed - resolved AND NOT if RefersTo link is added (I
can ignore the correspondence I think safely as the significant event is
the addlink to the article (that it's set already to send out
