Re: [rt-users] Hiding non-content transactions with callbacks

Am 04.08.2014 um 22:36 schrieb Kevin Falcone: I considered giving this in my initial response, but it doesn't have the 4.2 compatible callback, so I didn't want to lead the original poster on until I'd had a chance to send a PR. -kevin It uses the RT 4.2 callback since Oct last year [1].

Re: [rt-users] Can't resolve in-progress ticket?

Yes, we fixed it with lifecycle entries in the RT_SiteConfig.pm, I hadn’t realized that lifecycles had replaced status’. Thanks, Rezty Felty Senior Linux Administrator Adknowledge 816-559-1196 From: Alex Peters a...@peters.netmailto:a...@peters.net Date: Monday, August 25, 2014 at 5:59 PM To:

[rt-users] search query returning unexpected results

Hi all, This is the search query I have (built via the Query Builder): Owner = 'cwheeler' AND ( Status = 'new' OR Status = 'open' ) AND Queue = 'YLN' AND 'CF.{YLN Topic}' != 'Student Import System' The search results *include* the tickets tagged with Student Import System. If I change the

[rt-users] Full TextSearch with SphinxSE and MariaDB

I have an RT 4.2.6 install running on MariaDB. I installed the Sphinx extension into MariaDB following these isntructions: https://mariadb.com/kb/en/mariadb/documentation/storage-engines/sphinx-storage-engine/about-sphinxse/ After that I followed the directions on