Re: [rt-users] save addresses on tickets

2015-01-05 Thread Christian Loos
Am 12.12.2014 um 13:33 schrieb Alex Peters: Do you have the option of using a multi-line custom field and writing one address per line? As far as I can see, that's the only really sane way to store multiple free-form values per ticket. I recently got the info from my users that we also need

[rt-users] Any webinars that exist showing the articles functionality in RT?

2015-01-05 Thread Mike Johnson
As the subject line says, I'd love to see any recordings of how people utilize the Articles functionality in RT. This was previously RTFM. I am currently running 3.8.10, and am not able to do an upgrade right now. I installed RTFM and fiddled around with it, but I can't really see a fluid use of

Re: [rt-users] Fw: slow query on RT 4.2.9 with postgres

2015-01-05 Thread Alex Vandiver
On 12/31/2014 11:58 AM, Mark Szidik wrote: I just upgraded from 4.0.7 to 4.2.9 and I am running to some very slow page loads that were not an issue with the old version of RT. When simply requesting the new search page (/Search/Build.html?NewQuery=1

Re: [rt-users] Any webinars that exist showing the articles functionality in RT?

2015-01-05 Thread Alex Vandiver
On 01/05/2015 09:59 AM, Mike Johnson wrote: I am currently running 3.8.10, and am not able to do an upgrade right now. This is your reminder that 3.8.10 has published security vulnerabilities in it, including SQL injection and arbitrary execution of code. I hope you have, at least, installed

Re: [rt-users] Any webinars that exist showing the articles functionality in RT?

2015-01-05 Thread Parish, Brent
I highly recommend attending the RT training seminars! After using RT for over 12 years I finally went to one and loved it, looking forward to another one or perhaps bringing them onsite to do group training at my company. http://bestpractical.com/services/training.html We are just now starting