Hi,
we have over 30 tickets and process 8 tickets a year.
We currently use a single VM for our RT (Webserver and Database on the
same Machine).
And our RT is still really fast.
Thanks to the BPS developers.
Chris
Am 04.11.2015 um 22:23 schrieb Albert Shih:
> Hi everyone,
>
> I would lik
Hi Brent,
you should give Callbacks [1] a chance.
We use this for years. Minor (4.2.11 > 4.2.12) version updates are done
without any modification. Sometimes even major (4.2.12 > 4.4.0) updates
can be make without changing a callback file.
Chris
[1]
https://www.bestpractical.com/docs/rt/4.2/writ
Good catch!
I'm sure other people have better ways to do this, but this is what works for
me in our environment:
First I copy the original RT file into the local/ directory tree (per standard
RT modification practices).
But I make two copies there - one is named with a ".orig" file extension.
The previous admin had made some customizations to the Tabs file. It looks
like some internal URL plumbing changed between 4.0.9 and 4.2.12, and the URLs
specified in the menu pointed to bad locations.
From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of
David Ramage
S
Dear All,
I'm facing issue while RT External AUthentication with LDAP, following is
the error from log files :
[7338] [Tue Nov 10 21:57:41 2015] [debug]: Attempting to use external auth
service: My_LDAP
(/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:424)
[7338] [Tue Nov 1
Hi Marcelo,
On Tue, Nov 10, 2015 at 8:42 AM, Marcelo Calado | TBS TAX Services
wrote:
> Hello!
>
>
>
> When I trying to create a ticket on RT 4.09, I’d like to select just the RT
> User’s of Owner field on the basics table in the right side.
>
>
>
> I’d like to select only the RT User’s on my Own
Hello!
When I trying to create a ticket on RT 4.09, I'd like to select just the RT
User's of Owner field on the basics table in the right side.
I'd like to select only the RT User's on my Owner Query! Is it Possible? How
Can I do this? I can't see the Watcher's!
Owner:
Nobody in
