[rt-users] Customizing the column mapRE: Time left... RE: Display time worked in search results in hours only

I do see in the code how to display the TimeLeft in minutes. Now I wonder if I want to modify the file in ./share/html/Elements/RT__Ticket/ColumnMap. Should this be done in a local callback? The example given is for adding a new search column but in this case I just want to override what is

Re: [rt-users] Time left... RE: Display time worked in search results in hours only

Thanks, this is helpful but I'm not sure it provides what I want. For some reason the search column for TimeWorked does display in minutes, maybe I can fix it so that it uses hours at least, but the TimeWorked summary in "Charts" shows calendar units. Will modifying the column map fix that?

Re: [rt-users] Time left... RE: Display time worked in search results in hours only

Hi Keith, Yes, we read the mail that comes to the various lists and other places people post questions about RT. Unfortunately we don't have time to reply to all of the questions users have, but the rt-users list has a great volunteer community and I see you got some replies. Looking below,

Re: [rt-users] rt-server.fcgi hangs

Hi Unfortunately, problems like this can be related to so many things that it becomes time consuming to go back and forth a lot to troubleshoot it. I’m not sure if that’s why you received no responses last time or not, but it definitely had me leaning towards not responding. If you want to be

Re: [rt-users] Customizing the column mapRE: Time left... RE: Display time worked in search results in hours only

On Mon, Feb 1, 2016 at 2:08 PM, Keith Creasy wrote: > I do see in the code how to display the TimeLeft in minutes. Now I wonder if > I want to modify the file in ./share/html/Elements/RT__Ticket/ColumnMap. I wouldn't. Should this be done in a local callback? This is what I'd

[rt-users] rt-server.fcgi hangs

This is interesting. I wound up tabling RT for almost a year, am just now getting back to it and started over with installing it from scratch. I got it all set up, runs fine run from the command line on port 8080, went back to installing it under a new virtual host, got an error message, tried

Re: [rt-users] rt-server.fcgi hangs

On 1 Feb 2016, at 15:53, Joseph Mays wrote: Here’s what I get in the logs when try to pull an info.php from the website Why would you think that is a reasonable thing to do? I would hope that would NOT work on any normal RT installation. The possible reasons for RT not working are

Re: [rt-users] rt-server.fcgi hangs

On Mon, Feb 01, 2016 at 09:26:01PM +, Parish, Brent wrote: > On Mon, Feb 01, 2016 at 03:54, Joseph Mays wrote: > > Error message is: FastCGI: incomplete headers (0 bytes) received from > > server "/usr/local/sbin/rt-server.fcgi" > > > > Unfortunately, problems like this can be related to so

Re: [rt-users] bug in rt-mailgate

I think if you leave a few blank lines at the top of the email it should be ok. I ran into this when people forwarded email but added no extra lines, so the Command-by-mail extension would intepret “From: some...@mail.com” at the top of the email body as a command.

[rt-users] Timezone Issue

Good Day, I am running RT 4.2.12. The system clock is in GMT, and all messages are logged in GMT. It is running Ubuntu 14.04.3 LTS. We are running Apache2 with modperl. The timezone, in RT_SiteConfig, is set to "America/New_York" which exists in /usr/share/zoneinfo. However, whatever a user

Re: [rt-users] Timezone Issue

Hi, it's actually in the documentation: https://www.bestpractical.com/docs/rt/4.2/web_deployment.html#mod_perl-2.xx Best is to switch from mod_perl to mod_fastcgi. Also have a look here: https://www.bestpractical.com/docs/rt/4.2/customizing/timezones_in_charts.html Chris Am 01.02.2016 um

[rt-users] bug in rt-mailgate

All email sent to RT is scanned by rt-mailgate for known commands. So far so good, but when a user sends an email with something like that:* ip: 10.0.0.0* the rt-mailgate try to interpret *ip* like a command and return an error email. How can i stop rt to interpret all the strings separated bi ":"

Re: [rt-users] Time left... RE: Display time worked in search results in hours only

Well, no definitive response on this. Does anyone from Best Practical even read these? I can probably fix the problem is someone can just point me to where it should bee fixed. Basically I want Time Estimated, TimeWorked, and TimeLeft to always be in hours both for entry and for display in