[rt-users] [phish?] Re: rt-mailgate issues with 4.2.12 (Use of uninitialized value $NewSubject)

On Wed, Feb 10, 2016 at 8:17 AM, Poulter, Dale wrote: > All, > > > > It appears that the problem is even more widespread. The system will not > accept any email. The errors appear to point to missing subjects and from > addresses but the process worked before the

Re: [rt-users] Migrating RT3.8 database to RT4.2

Thanks, that looks like it could be an option too. Digging through the docs more, I see that there are two utilities that could be more useful: rt-serializer rt-importer If I'm reading it correctly, I can use rt-serializer to export the contents of the RT3.8 database and then take that and

Re: [rt-users] rt-mailgate issues with 4.2.12 (Use of uninitialized value $NewSubject)

All, It appears that the problem is even more widespread. The system will not accept any email. The errors appear to point to missing subjects and from addresses but the process worked before the upgrade. ANY help will be appreciated. I am out of ideas. -Dale From: Poulter, Dale Sent:

[rt-users] Insert article on ticket reply or comment

Hi All, we encountered problem assigning article when replying or commenting on ticket. Same procedure works OK when new ticket is created. On ticket create we're able to chose topic from dropdown "Choose from Topics in /Queue/". Then another dropdown ("Select an Article from /Topic/") appears

Re: [rt-users] Autoset owner by custom field value

Hey Jordan, On Wed, Feb 10, 2016 at 4:56 AM, Jordan Taylor via rt-users wrote: > >> Any help here means alot! Im on the latest version of RT. >> >> What I want to do is, I want the script to automatically set the owner based >> on the custom field which there

Re: [rt-users] Migrating RT3.8 database to RT4.2

Hi Lee, The typical upgrade path is to take a backup of your database (I think that's what Matt was pointing out), restore it on the new machine, then follow the steps in 6b in the README: https://bestpractical.com/docs/rt/4.2/README.html (It's good to read the whole README, but those are

Re: [rt-users] Problems with RT::Authen::ExternalAuth::LDAP after upgrade to 4.4

Hi John, On 2016年2月10日 at 2:11:18, John Andersen (j...@yvig.com) wrote: > For background. this particular installation went live 10 years ago and has > been carried over (mostly flawlessly I might add) from version to version > over that 10 years; I try to stay on the most recent stable version.

Re: [rt-users] Autoset owner by custom field value

--- Begin Message --- Hi Matt, Thanks for the reply i got it sorted with a different script which i have done 1 per owner... See bellow script, hope it helps others that are looking to do the same kind of script. #in custom action preparation code if ($self->TransactionObj->Type eq 'Create'

Re: [rt-users] Cookie-based auth works, but takes me to login page

*CAVEAT* I've never used this module. On Wed, Feb 10, 2016 at 3:33 PM, dwdixon wrote: > Hi there, did anyone ever respond to this post off list? I am having a very > similar issue and am just wondering if there is a proper configuration guide > (or if someone could walk me

Re: [rt-users] Cookie-based auth works, but takes me to login page

Hi there, did anyone ever respond to this post off list? I am having a very similar issue and am just wondering if there is a proper configuration guide (or if someone could walk me through it or provide a working example) on how to enable SSO to pass the external authentication cookie to RT and

Re: [rt-users] Problems with RT::Authen::ExternalAuth::LDAP after upgrade to 4.4

Sorry, forgot to include the relevant part of the config. Here is is again: Set( $WebExternalAuth, 1 ); Set( $ExternalAuthPriority,['LDAP_DIR3']); Set( $ExternalInfoPriority,['LDAP_DIR3']); Set( $ExternalServiceUsesSSLorTLS, 0); Set( $AutoCreateNonExternalUsers, 1); Set($ExternalSettings,

Re: [rt-users] Problems with RT::Authen::ExternalAuth::LDAP after upgrade to 4.4

One more thing I should note is that I'm quite sure there is not even an attempt to talk to the LDAP (Active Directory) server. I log all auth attempts to the domain controllers and no attempts are showing in the logs. I don't believe the requests are ever leaving the RT server. On Wed, Feb

Re: [rt-users] Problems with RT::Authen::ExternalAuth::LDAP after upgrade to 4.4

Thank you for the response Shawn. I had rolled back to 4.2.12 but I threw up a test server based on my current production server and ran through the upgrade again, this time with your suggestion. Same result. What is maddening is that there don't seem to be any errors or anything. Other than

Re: [rt-users] Problems with RT::Authen::ExternalAuth::LDAP after upgrade to 4.4

Set( $WebExternalAuth, 1 ); to Set( $ExternalAuth, 1 ); > On 11 Feb 2016, at 3:44 PM, John Andersen wrote: > > One more thing I should note is that I'm quite sure there is not even an > attempt to talk to the LDAP (Active Directory) server. I log all auth > attempts to the

Re: [rt-users] Problems with RT::Authen::ExternalAuth::LDAP after upgrade to 4.4

BINGO! That nailed it. Thanks again Shawn and Julian. I will try to read responses more carefully in the future! :) On Wed, Feb 10, 2016 at 9:59 PM, John Andersen wrote: > Oh man! Thanks for that catch! I see now that Shawn told me exactly that > and I saw what I expected

Re: [rt-users] Cookie-based auth works, but takes me to login page

Hi dwdixon, I wish I could show you a concrete working example. I had this working some time ago but abandoned it in favor of straight LDAP when we changed intranets. I believe you have it not quite correct when you speak of trying to get the cookie from the browser to RT. Actually, it is the

[rt-users] Problems with SLA since upgrading to 4.4

Hello, Recently upgraded from 4.2.11 > 4.4.0 which has SLA in its core config. Removed all my SLA details from RT_SiteConfig.pm, removed the extension from Plugins, and ran the upgrade-sla in the RT 4.4.0 install directory. Wrote my SLA scripting back in as referenced from the RT 4.4 page.

Re: [rt-users] Problems with RT::Authen::ExternalAuth::LDAP after upgrade to 4.4

Oh man! Thanks for that catch! I see now that Shawn told me exactly that and I saw what I expected to see instead. On Wed, Feb 10, 2016 at 9:55 PM, Julian De Marchi wrote: > Set( $WebExternalAuth, 1 ); to Set( $ExternalAuth, 1 ); > > On 11 Feb 2016, at 3:44 PM, John

[rt-users] Autoset owner by custom field value

--- Begin Message --- > Hi all, > > Any help here means alot! Im on the latest version of RT. > > What I want to do is, I want the script to automatically set the owner based on the custom field which there are a few users that need made owner of certain values. > > The example script that I have

[rt-users] Adding Queue to Incident Report Display

Hello list, If I have a new queue, named Tune, and I want to add it to the ticket display for Incident Reports so that I can create a ticket in the Tune queue from there, and have it linked to the Incident Report, what do I need to do? Basically, I want to do the same thing that we can

Re: [rt-users] Cookie-based auth works, but takes me to login page

> *CAVEAT* I've never used this module. > There is a link at the bottom of the > https://metacpan.org/pod/RT::Authen::ExternalAuth::DBI::Cookie docs. > I've pasted it below for convenience: > https://metacpan.org/pod/RT::Authen::ExternalAuth::DBI Thanks for the quick response- I did see that