[rt-users] Assets not linking to privileged users after upgrade to 4.4.0

I don't know if I missed a step on the upgrade or what (I did to run etc/upgrade/upgrade-assets). My assets are working correctly except for this: Any asset linked to a privileged user will not show up as an Assigned Asset on their user page. As long as they are a non-privileged user, it seems

[rt-users] Exporting articles help

Hello, I am looking to export the current list of articles my company has accrued over the years in RT. I thought that there would be some type of easy export tool or function within RT that would export all the articles to a CSV or XML file, but I could not find one. I was also thinking that

Re: [rt-users] RT 4.4 - Four questions

On Wed, Feb 17, 2016 at 10:42 AM, Joel Bergmark wrote: > Hello there. > > > > Just updated our RT to 4.4, smoothly as normal regarding RT. However, at a > meeting with the customer service representatives at our office, I got some > questions to try to resolve. > > > > 1:

[rt-users] RT 4.4 - Four questions

Hello there. Just updated our RT to 4.4, smoothly as normal regarding RT. However, at a meeting with the customer service representatives at our office, I got some questions to try to resolve. 1: Move signature to the top (basically to reverse the messages from newest on top not only in the

Re: [rt-users] Identify Requestor on Mysql Database

Hi Marcelo, On Wed, Feb 17, 2016 at 10:02 AM, Marcelo Calado | TBS TAX Services wrote: > > Hi There! > > How can I identify the requestor of the ticket on my mysql database? There can be zero or more requestors for a ticket. When a ticket gets created a set of

[rt-users] Identify Requestor on Mysql Database

Hi There! How can I identify the requestor of the ticket on my mysql database? On Tickets table, there is not a field like "requestor"! Any suggestion is appreciated.. Marcelo Calado Field | Type | Null | Key | Default | Extra |

Re: [rt-users] scrip condition on transaction custom field

Hi everyone, OK - meanwhile i got this issue solved but still have some questions, especially about some strange behavior of RT. The following scenario: I'm resolving a ticket via GUI and setting the custom field for this transaction ("FeedbackOnResolve") to "yes". If I also leaving a

[rt-users] adding a button/hyperlink to external log analysistool

thanks for the replies!!! The link value works! But now I was experimenting with the include page. When I use this it seems it loads the whole url (its a url of the RT instance with a query) on top of the RT page. menu is broken(double vision effect), and the ticketmenu(in the grey menubar