[rt-users] Exporting articles

Hello, We are currently running on version 4.0.12 and I am looking to find a way export the current list of articles my company has accrued over the years. I thought that there would be some type of easy export tool or function within RT that would export all the articles to a CSV or XML

Re: [rt-users] Consulting back-office or other departments without notifying requestor

We use both option #1 and #2 suggested by Ram below. Martin Criminale University of Washington Information School IT From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Ram Sent: February 24, 2016 11:10 AM To: rt-users Subject: Re:

Re: [rt-users] Consulting back-office or other departments without notifying requestor

> > Hello group, > > We're using RT for several years now and upgraded recently to RT 4.4 > A lot of our tickets involve requests where the owner of the ticket needs > to make some inquiries or put other departments at work. > e.g. As a response to a ticket a new user account has to be created and