Re: [rt-users] Populate articles with data from a ticket (variables)?

Hi Dion, You could take a look at this extension, which processes articles like templates: https://metacpan.org/pod/RT::Extension::ArticleTemplates Jim On 3/7/16 6:57 PM, Dion Gullotta wrote: Hi, Is there any way to populate an article with selected data from a ticket? For example an

[rt-users] Unique custom fields for assets

Hello, I am working on evaluating using the Assets module in RT to manage our equipment, but haven't been able to figure out if there is a way to make a field unique. All of our equipment has a 5 digit asset number (2) that is unique. I need to be able to add a field that makes sure that

Re: [rt-users] RT with Long email

Hi, Try adding the following lines in your RT_SiteConfig.pm Set ($ MaxInlineBody, 1024000); Set ($ FriendlyFromLineFormat, "\"% s \ "<% s>"); Set ($ MaxAttachmentSize, 1000); Att, Anilton Junior 2016-03-11 10:30 GMT-03:00 wajdi : > Hi, > > I have RT4.2.12

[rt-users] RT with Long email

Hi, I have RT4.2.12 running successfully with incoming and outgoing email. But when I have more reply in the email (Ticket) it doesn't be displayed in RT and I have this message "The body of the message is not displayed because it is too long" Please help me Thanks a lot. - RT