Re: [rt-users] Alternative GUIs for RT?

Hi Vegard, On Thu, 2016-03-10 at 14:36 +0100, Vegard Vesterheim wrote: > My questions to the list, however, are of a more general nature: > >   Has anyone considered/implemented/used any alternative GUIs for >   manipulating RT tickets? At my employer - Catalyst IT [0] - we have a public cloud

[rt-users] Easy way to import a CSV file into ticketing?

Good afternoon, If I have a CSV file full of information that I need to import into RT that's not an asset, is there an easy way to do this? I'm looking at the information posted in Postgresql for the database, and it looks doable, however I'm not sure if I can do it with the UIDs that RT

Re: [rt-users] Alternative GUIs for RT?

Wow! This is nice looking and much more functional for average users. Is this still based off RT3 code, or have you based it off the 4.x series? Also, are there any plans to make your changes available for public consumption? -- Gary L. Greene, Jr. Sr. Systems Administrator IT Operations

[rt-users] Custom Field only showing first option

I'm having a rather strange issue with some custom fields that are based off other custom fields. Whenever I select a category, I am only presented with the first choice in the second custom field. As an example: [image: pasted2] Yet there are many more Sub-Categories under that category. mysql>

[rt-users] RT "unpacking" .MSG files

We are currently running RT 4.2.12. Users will submit tickets to us in regards to viral email attachments. We've instructed users to attach the message file itself versus the attachment to help keep things "safe". However, I'm seeing that if a user replies to an RT email and attaches the .MSG

[rt-users] enable NotifyActor on specific queue

Hi, NotifyActor is set to 0 in RT_Config.pm so not to notify the person who performs an update by email. Is it possible to override this setting for a specific queue using a scrip/template? Thanks - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC

[rt-users] Remove

Remove -- Trustpay Global Limited is an authorised Electronic Money Institution regulated by the Financial Conduct Authority registration number 900043. Company No 07427913 Registered in England and Wales with registered address 130 Wood Street, London, EC2V 6DL, United Kingdom. For

[rt-users] Remove

Remove -- Trustpay Global Limited is an authorised Electronic Money Institution regulated by the Financial Conduct Authority registration number 900043. Company No 07427913 Registered in England and Wales with registered address 130 Wood Street, London, EC2V 6DL, United Kingdom. For

Re: [rt-users] Attachments only work for privileged users

Excellent. Works a treat. Thanks! On Wed, Mar 30, 2016 at 5:34 PM Dustin Graves wrote: > Hi Geoff, > > If you’re talking about 4.4.0, this is a known issue that will be fixed in > 4.4.1. In the meantime, attached you’ll find a patch that should fix the > problem for

[rt-users] approvals does not change state of dependent ticket

Hi, I have created a lifecycle with these defaults: active => [qw(open approved stalled)], ... /defaults => {// //on_create => 'new',// //approved => 'approved',// //denied=> 'rejected',/ if i understand the manual correctly, this should change

Re: [rt-users] Full text indexer issue with img html tag

On Thu, 31 Mar 2016 09:47:06 +0200 Peter Viskup wrote: > Just discovered we didn't ran rt-fulltext-indexer enough many times. > It proceeded with only 200 attachments at once. Is that some > limitation of PgSQL or rt-fulltext-indexer? Didn't read that in the > documentation.

Re: [rt-users] Full text indexer issue with img html tag

Fortunately our version is 4.2.10. Just discovered we didn't ran rt-fulltext-indexer enough many times. It proceeded with only 200 attachments at once. Is that some limitation of PgSQL or rt-fulltext-indexer? Didn't read that in the documentation. I ran it in a loop, till it didn't report any

Re: [rt-users] Infinite E-Mail-Loop MS Exchange vs RT

Hi Everyone, I think I found the cause of my problem. We merged the user with the invalid e-mail-address into a privileged user and the default option for $RedistributeAutoGeneratedMessages is that it redistributes machine generated mails only to privileged users. Cheers, Vinzenz