[rt-users] Due dates

I installed rt4.4.0 When I configure queue, there is no place to input due dates. Instead there are fields "Starts" and "Due" which can be fill in a date such as "2016-04-15 00:00:00". I did a test creating a ticket, the due date is what I set in that fields. What I need is setting duedate such

Re: [rt-users] Installed extension not working

Your reply made me realize that I hadn't put that portlet on a dashboard or on RT at a Glance. I knew the issue was probably something easy that I didn't think of. I was able to put the portlet on the dashboard and it's working now. Thanks for your help! -- View this message in context:

Re: [rt-users] search for 'this week'?

I created saved searches: "This Week's Tickets" = Created > 'Last Sunday' "Last Week's Tickets" = Created > 'Sunday Before Last' AND Created < 'Last Sunday' "Today's Tickets" = Created > 'Midnight' "Yesterday's Tickets" = Created > 'midnight 1 days ago' AND Created

[rt-users] search for 'this week'?

I'd like to add a saved search/chart that displays the # of tickets Created 'this week' and the number of tickets Resolved 'this week'. Is such a thing possible? -Josh - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016

Re: [rt-users] Setting Initial Ticket ID into a new installation

Hi Thiago, Perfect! You made my day! Thank you very very much! Atenciosamente, Eder Miranda http://www.unodata.com.br - Em 14 de Abr de 2016, em 20:16, Thiago Cristino dos Santos thiago.crist...@gmail.com escreveu: > Hi, > Try this : - RT 4.4 and RTIR Training Sessions

Re: [rt-users] Setting Initial Ticket ID into a new installation

Hi, Try this : http://requesttracker.wikia.com/wiki/SetStartingId Enviado do meu iPhone > Em 14 de abr de 2016, às 17:07, UNODATA - Eder Miranda > escreveu: > > > Hi there, > > Greetings from São Paulo , Brazil. > > Do you happen to know how to set up the initial

[rt-users] Setting Initial Ticket ID into a new installation

Hi there, Greetings from São Paulo , Brazil. Do you happen to know how to set up the initial ticket ID into a new installation? I don't want this new server starting with ID #1, since the oldest server that crashed were #10.000 I'm using postgres / RT 4.4.0 With Best Regards,

Re: [rt-users] Installed extension not working

Le 14/04/2016 21:52, pelotek a écrit : > I've replaced it with > > Set( $HomepageComponents, [ qw(QuickCreate Quicksearch MyAdminQueues > MyCalendar MySupportQueues MyReminders RefreshHomepage Dashboards > SavedSearches FindUser) ] ); > > but MyCalendar still doesn't show up > where did you

Re: [rt-users] Installed extension not working

I've replaced it with Set( $HomepageComponents, [ qw(QuickCreate Quicksearch MyAdminQueues MyCalendar MySupportQueues MyReminders RefreshHomepage Dashboards SavedSearches FindUser) ] ); but MyCalendar still doesn't show up -- View this message in context:

Re: [rt-users] Installed extension not working

Le 14/04/2016 21:03, pelotek a écrit : > Set( $HomepageComponents, [qw(MyCalendar)] ); You must take the default value un RT_Config.pm, copy it here and *add* MyCalendar to it! -- Easter-eggs Spécialiste GNU/Linux 44-46 rue de l'Ouest - 75014 Paris - France -

Re: [rt-users] Installed extension not working

# Any configuration directives you include here will override # RT's default configuration file, RT_Config.pm # # To include a directive here, just copy the equivalent statement # from RT_Config.pm and change the value. We've included a single # sample value below. # # This file is actually a

Re: [rt-users] SSO

For RT 4.2 you're going to want to connect using the extension RT-Authen-ExternalAuthentication. The README for the extension should explain fairly well how to install and configure this feature. For RT 4.4 that extension is now baseline and only needs to be configured. -Original

[rt-users] SSO

I haven't seen anything anywhere close to recent on this: How do I install Active Directory and SSO (single sign on) through Windows Authentication on a current RT 4.2 and Apache 2.4.6? Also will this work using the Standalone Perl interface? - RT 4.4 and RTIR Training Sessions

Re: [rt-users] Installed extension not working

Le 14/04/2016 16:56, pelotek a écrit : > Hi Emmanuel, when I add that line to the RT_SiteConfig.pm, I get the message > "Invalid portlet Dashboards" after restarting the webserver. > copy/paste here you're config (without sensitive informations!) -- Easter-eggs

Re: [rt-users] Installed extension not working

Hi Emmanuel, when I add that line to the RT_SiteConfig.pm, I get the message "Invalid portlet Dashboards" after restarting the webserver. -- View this message in context: http://requesttracker.8502.n7.nabble.com/Installed-extension-not-working-tp61711p61715.html Sent from the Request Tracker -

Re: [rt-users] [Solved] RE: Installing RT on Centos7

Le 12/04/2016 13:00, Yanni a écrit : > Emmanuel > > Your set of rpms sorted out my missing "File::Which" dependency. > > you're welcome :) -- Easter-eggs Spécialiste GNU/Linux 44-46 rue de l'Ouest - 75014 Paris - France - Métro Gaité Phone: +33 (0) 1 43 35 00

Re: [rt-users] Save a Search in Assets

Le 14/04/2016 15:33, Stefan Krüger a écrit : > Hello, > > > > is there a possibility to save searches for assets like for tickets (so > that these searches could be used in dashboards)? > unfortunatly, no :( patches are welcome ;) -- Easter-eggs Spécialiste

Re: [rt-users] Installed extension not working

Le 14/04/2016 16:19, pelotek a écrit : > For the life of me, I can't figure out why RTx::Calendar is not showing up. > I have installed it with cpan, cleared the mason cache, added the Plugin(); > line, and restarted the web server. However, the extension is not showing > up in my GUI. Any

[rt-users] Installed extension not working

For the life of me, I can't figure out why RTx::Calendar is not showing up. I have installed it with cpan, cleared the mason cache, added the Plugin(); line, and restarted the web server. However, the extension is not showing up in my GUI. Any ideas? -- View this message in context:

Re: [rt-users] Alternative GUIs for RT?

Hi All, This is the plugin we made: https://github.com/docca/rt_cf_ajax This is against 3.8, so we hope someone would modify the code for 4.x Bests, Akos On Mon, Apr 4, 2016 at 11:57 AM, wrote: > Hi Gary, Vegard, Emmanuel, > > We are happy that you find these things

[rt-users] Save a Search in Assets

Hello, is there a possibility to save searches for assets like for tickets (so that these searches could be used in dashboards)? For example: Search all PC in a catalog named PC which are older than 3 years (customfield). Best regards Stefan Krüger - RT 4.4 and RTIR Training