[rt-users] Searching ticket subjects

Hello, I have installed RT and to quite an extent been able to understand and tune it to my needs. But I have a problem: many times multiple people are involved in a ticket and they come as CC in the mail. I have installed one extension which extracts CC/AdminCC from the mail and adds them to

Re: [rt-users] Assign/limit ticket ownership to queue users

Hi Jim, Thanks for you response. On 11/07/16 23:05, Jim Brandt wrote: > > On 7/10/16 7:53 PM, Tom Robinson wrote: >> I'm trying to assign/limit ticket ownership to groups of users for specific >> queues. >> >> What I'd like to see in the ownership drop-down menu is just the users that >> have

[rt-users] change default https to http

Dear, I am new to RT. I installed version 4.2.12 and I need to change the default https to http on port 80. Would appreciate your help. Thank you. Saludos. Fernando Alberto Veloso Fuentes _Ingeniero de Plataformas Tecnología y Operaciones - Entel Amunátegui 20 piso 14 - Chile Tel. (56 2)

Re: [rt-users] odd browser behaviour

I fixed the Chrome issue by clearing all history. I finally fixed my email with Fetchmail. The fetchmailrc path should not end in / I found this out by reading the var/log/messages My last issue is on the gui side of RT when the page loads the Home button shows The Page you requested could

[rt-users] Web GUI allow resolve stalled tickets

Hi, I've been working on a solution whereby a ticket is marked stalled if the last update is from a non-internal email address. By this I can work out if a ticket has been awaiting customer action, and if it has and has not been updated in X days I can auto close that ticket via rt-crontool by

[rt-users] Problem with Security of Email Addresses - how to hide auto-complete email addresses from Users

Hi All When a User at one of our clients logs into RT they can only see and create tickets in their own client queue. However when they are Corresponding about a ticket, when they start to type the name of a recipient they can see a list of the email addresses for all users with a similar

Re: [rt-users] Assign/limit ticket ownership to queue users

On 7/10/16 7:53 PM, Tom Robinson wrote: Hi, I'm trying to assign/limit ticket ownership to groups of users for specific queues. What I'd like to see in the ownership drop-down menu is just the users that have been granted access to the queue. What I see now is all privileged users in the

[rt-users] odd browser behaviour

I have been using Chrome to access RT. I upgraded my RT to 4.4 and now I cannot login with Chrome. I can access it through Firefox and IE. If I look at syslog I see Jul 11 08:17:42 server RT: [39157] Marking original destination as having side-effects before redirecting for login.#012Request: