Hi Casey,
Thanks for that, the requestor is a different email address from what
is being used for the actor making the API call but the name is the
same. I've just changed the name and we've retested.
I can see NotifyActor correctly decide not to hassle the person who
created the ticket.
Cheers,
Andrew,
If RT believes the Requester is also the actor requesting the ticket, it
doesn't usually (depends on default settings for "Notify Actor") send a
notification to the person making the request. It's considered redundant.
Read about the setting and change the setting.
Good Luck.
Casey
On O
Hey,
We're running RT 4.2.8 and using the API to create some tickets. But,
no notification is sent out to the requestor we're setting. We are
using a privileged account to connect to the API.
I can see the requestor set on the ticket when I check the website, but
no recipients are considered whe
Hi Alex,
You don't need a guide. You can follow the install instructions that
come with the RT source code.
You can use the same database - just be sure to apply the upgrade steps.
-m
On Wed, Oct 5, 2016 at 7:52 AM, Alex Hall wrote:
> After thinking about it, I've come to realize that upgradin
The plugin seems to be enabled. I see it in the plugin variable, in the
html path list, the loaded configuration files, and so on. I think it's
doing its job, but what I'm hoping for isn't the problem it aims to solve.
Hopefully the basic interface preference in 4.4.x is closer to what I'm
being as
On Wed, Oct 05, 2016 at 09:20:06PM +0200, Joop wrote:
> On 5-10-2016 14:33, Alex Hall wrote:
> > Oh right, of course. Still not used to all the commands available, I
> > guess. For anyone who is reading this and needs to locate the folder,
> > I found it at
> > /usr/local/share/request-tracker4/Plu
On 5-10-2016 14:33, Alex Hall wrote:
> Oh right, of course. Still not used to all the commands available, I
> guess. For anyone who is reading this and needs to locate the folder,
> I found it at
> /usr/local/share/request-tracker4/Plugins
> In there is a folder for this extension, and presumably o
Just want to update this, It seems that the issue at hand depends on if user is
admin or has more dashboards available, hence most users now will only be users
and have few dashboards available, the results of this is very fast performance
(no lag or slow queries).
Regards, Joel
Från: rt-users
Le 05/10/2016 à 16:12, David Schmidt a écrit :
> Hello list
>
> I want to write a scrip that aborts the action the user is trying to
> commit and redisplay the current page with an added info message. How
> can i display an info message to the user?
>
you cannot do this within a scrip (unless pla
Hello list
I want to write a scrip that aborts the action the user is trying to
commit and redisplay the current page with an added info message. How
can i display an info message to the user?
regards
david
-
RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestprac
Anyone has some cool code to match something like this: If iswatcher is then check if subject contains return 1; else return 0;
I cant get this simple stuff to work, perl isn't my thing :-)
Regards
-
RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/
This will change the status of the ticket, but it will set it resolved for
every correspondence which you probably don't want.
You can add the custom condition to check some pattern... I'm typing this
on mobile can't type code.
RT api is relatively easy to understand, sometimes you need to get in
After thinking about it, I've come to realize that upgrading my test
instance is the best way to go. I can practice upgrading, see if the new
features will be useful on the active instance, and not have to worry about
messing up a source code patch.
I'm on 4.2.8, as that's what you get on Debian i
Hello Nilesh and thank you for your reply.
Your advice would have been helpful if I hadnt looked for documentation
before. Which I did.
I am wildly searching for information using random search parameters
instead of following a tutorial of some sort. Is there any?
Luckily I found what I neede
Oh right, of course. Still not used to all the commands available, I guess.
For anyone who is reading this and needs to locate the folder, I found it at
/usr/local/share/request-tracker4/Plugins
In there is a folder for this extension, and presumably others I install.
In the extension's folder is e
Hello,
we're struggling with a problem where attachments get randomly dropped
from a submitted correspondence in a ticket.
we're using RT 4.4.1 in production on a RHEL 6 server with a PostgreSQL
9.1 backend on another server. The application is NOT configured with
external storage for attach
Hi,
I tested this scrip last week and it work's for me ;)
Cheers
Félix.
Le 26/09/2016 à 18:31, Felix Defrance a écrit :
> Thx for the doc Vinzenz.
>
> And now, do you think my scrip below will do the job ? (I'm not familar with
> perl..)
>
> ## --- Condition: User defined
> ## --- Action: Use
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