Re: [rt-users] Search Assets by People gives "No assets matching search criteria found."

Sorry, forgot to mentions I'm using RT4 version 4.4.0 On 03/11/16 10:37, Tom Robinson wrote: > Hi, > > I'm trying to search my Assets database by People (Owner, Contact or Held By) > but always get "No > assets matching search criteria found.". > > I think there may be an issue with the

Re: [rt-users] Search Assets by People gives "No assets matching search criteria found."

Trying to sift through this SQL query, I've reformatted for a bit of clarity: SELECT COUNT(DISTINCT main.id) FROM Assets main JOIN CachedGroupMembers CachedGroupMembers_3 ON ( CachedGroupMembers_3.Disabled = '0' ) AND ( CachedGroupMembers_3.GroupId = .id )

[rt-users] Search Assets by People gives "No assets matching search criteria found."

Hi, I'm trying to search my Assets database by People (Owner, Contact or Held By) but always get "No assets matching search criteria found.". I think there may be an issue with the created query as I'm seeing an error in the logs. Anyone know what is causing this? Kind regards, Tom ==>

[rt-users] how to display extension fields in ticket overview

Hi all, I've installed the recurrence extension. Now I would like to display some of those fields in a query result. However, I can't seem to find how I can access those fields. I've looked through the Attributes docs but to no avail. Can anybody shed some light on this please? Thanks,

Re: [rt-users] Enable devel-mode on existing RT instance?

On Nov 2, 2016, at 10:45 AM, Alex Hall > wrote: Hi all, I'm getting an error in an overlay, but nothing is logged. I know I can use ./configure --devel-mode to help, though whether that will show additional information for errors like this I'm not

[rt-users] External authentication and RT's REST API

Hello rt-users, So, I've implemented a Google Sign In flow into Request Tracker with WebRemoteUserAuth enabled and an Apache module called mod_auth_openidc. Now, I'd like to access RT's REST API with an account authenticated through the external flow. Since these accounts don't have a

Re: [rt-users] Finding queue priority in script?

Thanks, I found it. I wonder if the lack of documentation is because this is an option under DefaultValue()? It's not wrapped to make its own function, so maybe the docs never picked it up under what I would think of as an expected name? On Wed, Nov 2, 2016 at 5:18 AM, Martin Wheldon <

[rt-users] Enable devel-mode on existing RT instance?

Hi all, I'm getting an error in an overlay, but nothing is logged. I know I can use ./configure --devel-mode to help, though whether that will show additional information for errors like this I'm not sure. Either way, how do I enable it on an existing installation of RT? Do I go back to the

Re: [rt-users] Finding queue priority in script?

Sorry that should be DefaultValue, not SetDefaultValue. Should read the question more closely :( Martin On 2016-11-02 09:10, Martin Wheldon wrote: Hi Alex, The file below contains a example of how to set the default values for a queue. share/html/Admin/Queues/DefaultValues.html Looks like

Re: [rt-users] Finding queue priority in script?

Hi Alex, The file below contains a example of how to set the default values for a queue. share/html/Admin/Queues/DefaultValues.html Looks like the SetDefaultValue method for Queues isn't documented or a least I haven't found where, which seems odd as I've always found RT to be very well