Re: [rt-users] Scrip condition not for Reminders

Your very welcome :) Martin On 2016-11-11 16:38, Tobias W. wrote: Hi Martin, thank you for your tip. Now works fine! Thank you and Best Regards, Tobi - VON: Martin Wheldon GESENDET: Freitag, 11. November 2016 12:31 AN: Tobias

Re: [rt-users] Scrip condition not for Reminders

Hi Tobi, A ticket object has a type method that will return a string when called: https://docs.bestpractical.com/rt/4.4.1/RT/Ticket.html#Type1 Something like the following should help: if ( $self->TicketObj->Type ne 'reminder ) { $self->TicketObj->SetStatus('open'); } Best Regards

[rt-users] Scrip condition not for Reminders

Hello, We use a RT scrip to check on close if a Custom filed is empty. If the Custom field is empty, the script reopens the ticket. Condition: On Resolved Custom action preparation code: if( ! $self->TicketObj-> FirstCustomFieldValue( 'FieldName' ) ) { $self->TicketObj->SetStatus('open');