Re: [rt-users] DB performance

, and make sure that DB will not slow RT. The first question is: what db do you use? mysql/postgres/oracle? Different DBs requires different approaches. The second question is: what db do you use? The third and the rest of questions are rely on DB. -- Agnislav Onufrijchuk PortaOne, Inc., RT

Re: [rt-users] Errors in scrips.

22.04.2010 15:43, H Manohar Rayker пишет: How can I track errors in scrips? The same way as the rest of errors - they're logged. -- Agnislav Onufrijchuk PortaOne, Inc., RT Developer Tel: +1-866-SIP VOIP (+1 866 747 8647) ext. 7670 PortaOne Booth 812 @ ITW 2010 International

Re: [rt-users] New install rt-mailgate problem

https://rt.host.com:8001/ -- Agnislav Onufrijchuk PortaOne, Inc., RT Developer Tel: +1-866-SIP VOIP (+1 866 747 8647) ext. 7670 PortaOne Booth 812 @ ITW 2010 International Telecommunication Week Marriott Wardman Park Hotel Washington, DC - May 24-26 Discover RT's hidden secrets with RT

Re: [rt-users] New install rt-mailgate problem

when you call rt-mailgate. In your case it should be similar to: | //usr/local/Rt/rt-3.8.7/bin/rt-mailgate --queue General --action correspond --url https://rt.host.com:8001/ -- Agnislav Onufrijchuk PortaOne, Inc., RT Developer Tel: +1-866-SIP VOIP (+1 866 747 8647) ext. 7670 PortaOne

Re: [rt-users] rt emailing extra line breaks

Vitaly Tskhovrebov wrote: We're doing a lot of emailing through RT. So we have an issue, when quotation has much more line breakes, then in original letters. It seems like RT doing s/\n/\n\n/ every time.: Hi, Vitaly. We've fixed this on our 3.8.4 with an attached patch. -- Agnislav

Re: [rt-users] How to send a different message to each requestor of ticket?

accordingly to user's CF value. -- Agnislav Onufrijchuk PortaOne, Inc., RT Developer Tel: +1-866-sip voip (+1 866 747 8647) ext. 7670 Meet us at CeBIT 2010 March 2-6, Hanover, Germany Hall 13, Booth D15 ___ http://lists.bestpractical.com/cgi-bin

Re: [rt-users] Merge Two Qs?

Gabriel - IP Guys wrote: Hi guys, Just a quick one, is it possible to merge two existing q’s into one? You can make bulk update of all tickets from one queue to assign them to another queue. -- Agnislav Onufrijchuk PortaOne, Inc., RT Developer Tel: +1-866-SIP VOIP (+1 866 747 8647) ext

Re: [rt-users] Broken attachements

Zodal wrote: I am using Rt 3.8.4 and if user creates new ticket in QuickCreate, add some attachements and give somebody to Cc, the attachements are broken when they are received. Attachments are being broken in DB or in sent e-mail? -- Agnislav Onufrijchuk PortaOne, Inc., RT Developer Tel

Re: [rt-users] rt 3.8.4 customization (FreeBSD)

Display.html inside. If $MasonLocalComponentRoot contains another value, just do the same steps, as above, but instead of 'local/html' create directory set in the variable. -- Agnislav Onufrijchuk PortaOne, Inc., RT Developer Tel: +1-866-SIP VOIP (+1 866 747 8647) ext. 7670 Meet us at ITEXPO West

Re: [rt-users] Monthly Tasks

with the Condition and appropriate Action to crontab to be run daily. -- Agnislav Onufrijchuk PortaOne, Inc., RT Developer Tel: +1-866-SIP VOIP (+1 866 747 8647) ext. 7670 Meet us at ITEXPO West 2009 September 2-3, Booth 427 Los Angeles Convention Center

Re: [rt-users] Read-Only global switch?

for all tables except sessions. -- Agnislav Onufrijchuk PortaOne, Inc., RT Developer Tel: +1-866-SIP VOIP (+1 866 747 8647) ext. 7670 Meet us at ITEXPO West 2009 September 2-3, Booth 427 Los Angeles Convention Center ___ http

Re: [rt-users] RT [Transactions] failing after Fedora upgrade

Jay Vlavianos wrote: Transactions not supported by database at /usr/lib/perl5/vendor_perl/5.10.0/i386-linux-thread-multi/DBI.pm line 1674. What DBD::mysql version do you use? Do you have InnoDB engine enabled in your my.cnf ? -- Agnislav Onufrijchuk PortaOne, Inc., RT Developer Tel: +1

Re: [rt-users] RT Memory Leaks Problem

keep everything in check. I hope that this helps. I have the same problem with rt 3.4.4 and have to restart apache periodically. Graceful restart doesn't help me, it's needed to make full restart: apachectl restart -- Agnislav Onufrijchuk PortaOne, Inc., RT Developer Tel: +1-866-SIP VOIP (+1

Re: [rt-users] Difference between a CC and a Requestor

on this but have not found much). Requester can see his tickets via SelfService page. -- Agnislav Onufrijchuk PortaOne, Inc., RT Developer Tel: +1-866-SIP VOIP (+1 866 747 8647) ext. 7670 Meet us at ITEXPO West 2009 September 2-3, Booth 427 Los Angeles Convention Center

[rt-users] What software is recommended for high-loaded RT3.8-latest?

software for serving such high-loaded system: - FreeBSD or Linux? - File system: Ext3/XFS/JFS/...? - apache 2.2 or nginx? - MySQL or Postgresql? Any advice will be appreciated. -- Agnislav Onufrijchuk PortaOne, Inc., RT Developer Tel: +1-866-SIP VOIP (+1 866 747 8647) ext. 7670 Meet us

[rt-users] What software is recommended for high-loaded RT3.8-latest?

to MySQL and having it at the core of nearly all DB-dependant applications here has been useful, but many would argue that for a larger system like yours PG wouyld give you better performance. Again, a bit of benchmarking wouldn't go amiss. Thank you! -- Agnislav Onufrijchuk PortaOne, Inc., RT

Re: [rt-users] What software is recommended for high-loaded RT3.8-latest?

spare RT system ready to go, in case the primary system has a hardware problem. We really want to have redundancy in our ticket system because it should be up even if everything else is down. :) FTS - is one of the advantages of PostgreSQL we look for. Thank you for help! -- Agnislav

Re: [rt-users] What software is recommended for high-loaded RT3.8-latest?

didn't shred any of tickets yet, because currently we use 3.4.4 version :( -- Agnislav Onufrijchuk PortaOne, Inc., RT Developer Tel: +1-866-SIP VOIP (+1 866 747 8647) ext. 7670 Meet us on April 14-15 at Booth 1202 Billing OSS World Conference Expo Rio All-Suite Hotel Casino, Las

Re: [rt-users] What software is recommended for high-loaded RT3.8-latest?

! -- Agnislav Onufrijchuk PortaOne, Inc., RT Developer Tel: +1-866-SIP VOIP (+1 866 747 8647) ext. 7670 Meet us on April 14-15 at Booth 1202 Billing OSS World Conference Expo Rio All-Suite Hotel Casino, Las Vegas ___ http://lists.bestpractical.com/cgi

[rt-users] Temporary files issue

be the root of such incorrect behavior? We're thinking about rewriting Interface::Web-MakeMIMEEntity method with the newest (from 3.8 branch) to use memory instead of tempfiles. Can you advice, is it a good idea or not? WBR, -- Agnislav Onufrijchuk PortaOne, Inc., RT Developer Tel: +1-866-SIP VOIP

[rt-users] Temporary files issue

. Can you advice something in our current situations? We made a workaround - set UNLINK = 0 and cleanup procedure is running by cron. It seems it's workable. -- Agnislav Onufrijchuk PortaOne, Inc., RT Developer Tel: +1-866-SIP VOIP (+1 866 747 8647) ext. 7670 Meet us at Internet Telephony East