Re: [rt-users] RT slowness but ONLY when sending email

2009-10-30 Thread Alan Premselaar
On 10/31/09 10:23, gunslinger95 wrote: We've got a new RT install (RT 3.8.4 running on Solaris 10) that we've started using here at work. I've read through a bunch of the slow RT threads, but haven't seen what we are. In general the performance is very good. Our problem is when a user

Re: [rt-users] RT-Mailgate + Postfix on SLES10 Not Receiving Mail

2009-10-29 Thread Alan Premselaar
On 09/10/30 7:56, Victor Gehring wrote: [snip...] Oct 29 18:17:35 dt-rt postfix/local[7122]: ED9E318235: to=???/opt/rt3/bin/rt???mailgate ??queue General ??action correspond ??url http://10.0.1.6/@dt-rt.yyy.com, orig_to=helpd...@dt-rt.yyy.com, relay=local, delay=1,

Re: SV: SV: SV: [rt-users] Charset e rror in subject when using Danish letters (??a* / ??A*)

2007-05-25 Thread alan premselaar
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On 5/23/07 6:23 PM, Brian Kjelin Olsen wrote: To summarize: It is only the subject in the _outgoing_ mail from RT that has wrong characters - the mail body looks fine (including Nordic national characters). Everything inside RT looks fine and

Re: [rt-users] How to send mail when a ticket comes in

2006-12-05 Thread Alan Premselaar
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 you have spaces between -- and action ... you don't want those. it should read something like: general: |/etc/smrsh/rt-mailgate --queue general --action respond --url http://rt.domain.com/; Also, although sendmail requires rt-mailgate to reside in

Re: [rt-users] New Ticket In Queue Alerts

2006-08-29 Thread Alan Premselaar
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Chris Allermann wrote: First of all I am rather new to RT, so please forgive me if this is a stupid question. I've been searching the wiki and experimenting with my install for a couple hours now and have not come up with a working solution yet.

Re: [rt-users] Mail notification MIME encoding problems (cont...)

2006-08-20 Thread Alan Premselaar
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Jesse Vincent wrote: On Thu, Aug 17, 2006 at 11:13:37AM -0400, Jesse Vincent wrote: On Thu, Aug 17, 2006 at 05:20:01PM +0900, Alan Premselaar wrote: -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 I posted to the list a couple of weeks back

[rt-users] Mail notification MIME encoding problems (cont...)

2006-08-17 Thread Alan Premselaar
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 I posted to the list a couple of weeks back now I think about having problems with multi-byte characters in email subjects (specifically Japanese) I've found a few problems. I think I've (at least temporarily) fixed one problem. the first problem

[rt-users] problems with subject header encoding

2006-07-25 Thread Alan Premselaar
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 I've recently discovered a problem with Subject header encoding of Japanese text with mail notifications. the problem manifests in thunderbird (mac and windows) and Mail.app. in thunderbird, the part of the encoding up until the first break point