Re: [rt-users] rt 4.0.10 RT-Extension-JSGantt v0.19 can not print color bars

2014-02-26 Thread Alex Geo.
Can anyone point me to a direction where to look for an answer of my problem? We are using rt 4.0.10 RT-Extension-JSGantt v0.19, am I the first one to hit such an issue with this RT extension? Regards, Alex вторник, 25 февраля 2014 г. пользователь Alex Geo. написал: Dear all, We are having

[rt-users] rt 4.0.10 RT-Extension-JSGantt v0.19 can not print color bars

2014-02-25 Thread Alex Geo.
Dear all, We are having a strange issue. JSGantt works fine, but when it comes time to print it on a paper or into a PDF - the color bars are not showing up. If I go though to the jsgantt webpage from the same PC, I am able to see the color progress bars on the chart during printing (can submit

Re: [rt-users] RT crashes during spreadsheet export with ...rt-server.fcgi aborted: idle timeout (3 sec)

2014-02-04 Thread Alex Geo.
Hi Landon, Thanks a lot for the tip! I checked my rt.conf file under apache conf.d directory and here is what was in there: FastCgiServer /opt/rt4/sbin/rt-server.fcgi -processes 5 -idle-timeout 3 Seems like the two extra zeroes were lost somewhere :) . Changed that to 300, now a spreadsheet

[rt-users] RT crashes during spreadsheet export with ...rt-server.fcgi aborted: idle timeout (3 sec)

2014-02-03 Thread Alex Geo.
clues how to overcome this issue? We will need to be exporting into spreadsheets on a monthly basis, and the amount of tickets in the queue will be growing approx 100 per month. Thanks in advance for your assistance! Kind regards, Alex Geo.