Re: [rt-users] Debian with RT 3.4 package install - trouble with crontool

2007-05-02 Thread Andrew Nicols
On 5/2/07, Kevin Squire [EMAIL PROTECTED] wrote: I am running Debian Stable, with the package install of RT 3.4 No longer stable ;) [EMAIL PROTECTED]:~$ rt-crontool --search RT::Search::ActiveTicketsInQueue --search-arg testing --action RT::Action::Escalatriority But got the following

Re: [rt-users] Re: Upgrade from 3.0.2 - 3.6.3, easy as 3.14159?

2007-03-05 Thread Andrew Nicols
On 3/5/07, Mathew [EMAIL PROTECTED] wrote: This is why I don't like using packages put together by any of the distros. I prefer installing the source package from Best Practical. If you were to install the RPMs there would be no path to update the database schema. Not necessarily true.

Re: [rt-users] How to run multiple instances of RT

2006-09-27 Thread Andrew Nicols
On 9/27/06, bijayant kumar [EMAIL PROTECTED] wrote: Hi to all, I have installed RT successfully. Now i need to create multiple instances of RT for different projects. I gone through the mailing list archive, and found that it is possible. But could not able to understand it correctly. I know it is

Re: [rt-users] search

2006-09-26 Thread Andrew Nicols
]Discover RT's hidden secrets with RT Essentials from O'Reilly Media.Buy a copy at http://rtbook.bestpractical.com-- Regards,Andrew Nicols ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com

[rt-users] Re: Recurring login problem

2006-09-25 Thread Andrew Nicols
of my problem. Please please help me, i am really screwed upThanks in advance..Bijayant Kumar Send instant messages to your online friends http://uk.messenger.yahoo.com -- Regards,Andrew Nicols ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo

Re: [rt-users] Newbie here, not able to login

2006-09-23 Thread Andrew Nicols
if that fixes it. I hope that gives you a starting point,-- Regards,Andrew Nicols ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden

Re: [rt-users] Newbie here, not able to login

2006-09-23 Thread Andrew Nicols
/index.cgi?InstallationGuides-- Regards,Andrew Nicols ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from

Re: [rt-users] Newbie here, not able to login

2006-09-23 Thread Andrew Nicols
installed RT than it says that database setup will be done automatically, but it didnt happened. Now i will try to install RT from the source. Meanwhile if you want to give me any other idea regarding this, than i will be very thankful to you for thr same Andrew Nicols [EMAIL PROTECTED] wrote: On 9/23

Re: [rt-users] How to Downgrade Perl Module (Mason)

2006-09-12 Thread Andrew Nicols
the instructions within the tarball. Usually perl Makefile.pl; make; make test; make install http://backpan.cpan.org/modules/by-module/HTML/HTML-Mason-1.28.tar.gzThat normally does the trick-- Regards,Andrew Nicols ___ http://lists.bestpractical.com/cgi-bin

Re: [rt-users] RT Installed now can't display in browser

2006-09-12 Thread Andrew Nicols
/ listings.What does the relevant section of your apache config say? It sounds like something wrong with that side of things. Also, any relevant entries in your apache error logs?-- Regards,Andrew Nicols ___ http://lists.bestpractical.com/cgi-bin/mailman

Re: [rt-users] RT 3.6.1 install question

2006-09-07 Thread Andrew Nicols
explain it a bit better than me. That's it :)Obviously, make sure you backup first, but you'll be doing that anyway if you're migrating to a new server.Good luck,-- Regards,Andrew Nicols ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Re: [rt-users] Reports: Newbie looking for some help.

2006-09-04 Thread Andrew Nicols
the text from the bottom box of the Advanced tab? It's ok, don't worry I will work it out myself.I think I've seen a few replies to the list about some of the things I've mentioned. Perhaps you should check back in case you missed them. -- Regards,Andrew Nicols

Re: [rt-users] Does formatting a saved search have to be this *%!%! painful?

2006-09-01 Thread Andrew Nicols
on Advanced. The bottom text box is the fields which will be displayed. It takes a bit of getting used to, but if you're doing lots of searches, that's a good way of doing it, -- Regards,Andrew Nicols ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo

Re: [rt-users] Label owner with something other than username?

2006-09-01 Thread Andrew Nicols
to adjust to it's vastly different looks. Hope this helps,-- Regards,Andrew Nicols ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden

Re: [rt-users] Almost there!

2006-08-29 Thread Andrew Nicols
On 8/29/06, Ben Weston [EMAIL PROTECTED] wrote: Here is what I have for an httpd.conf at this point Directory /opt/rt34/share/html Order allow,deny Allow from all SetHandler perl-script PerlResponseHandler RT::Mason /Directory/VirtualHostPossibly unrelated...I'm fairly new to Apache as

Re: [rt-users] Almost there... Some progress... maybe...

2006-08-29 Thread Andrew Nicols
On 8/29/06, Ben Weston [EMAIL PROTECTED] wrote: I went into Webmin and looked at the SQL DBase (my MySQL skills are verylimited), and that database apparently has no tables in it at all.Did my DBase not initialize properly during install?I wouldn't be surprised, since I've had to adjust

Re: [rt-users] Almost there... Some progress... maybe...

2006-08-29 Thread Andrew Nicols
On 8/29/06, Ben Weston [EMAIL PROTECTED] wrote: Thank you everyone for your helpI now have a login screen, and the abililty to log in (colors are screwyand the pics are broken, but I'm happy to have gotten this far).See http://wiki.bestpractical.com/index.cgi?ApacheConfig for advice on this

Re: [rt-users] Automatically set ticket to stalled

2006-08-07 Thread Andrew Nicols
://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-usersCommunity help: http://wiki.bestpractical.comCommercial support: [EMAIL PROTECTED]Discover RT's hidden secrets with RT Essentials from O'Reilly Media.Buy a copy at http://rtbook.bestpractical.com -- Regards,Andrew Nicols