[rt-users] Search by Requestor Organization

2008-10-09 Thread Auch, Benjamin
I'm looking to do a search that will group by requestor organization (bar chart to be exact) When running my search I can select Requestor Organization, but I cannot display it as a column, therefore I cannot create a bar chart for it. What I want is a graph showing the number of tickets

Re: [rt-users] RT logs me off (losing cookies)

2008-10-03 Thread Auch, Benjamin
I had this problem with 3.8.1 but with a new install. I just re-ran through the install and it corrected itself. I think if you upgrade there might be a problem with the DB datatype for the session column, it should be long-something... Try this:

Re: [rt-users] RT 3.8 - Cant create users in database when they sendemail

2008-10-02 Thread Auch, Benjamin
Did you edit the User_Vendor.pm? http://www.gossamer-threads.com/lists/rt/users/77139?search_string=ldap%25 From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Filipe José Silva Clemente Sent: Thursday, October 02, 2008 7:26 AM To: rt-users@lists.bestpractical.com

Re: [rt-users] RT 3.8 - Cant create users in database when they sendemail

2008-10-02 Thread Auch, Benjamin
Sorry, that will not work for what you want to do. I also have the same problem, but RT is only internal for us. From: Auch, Benjamin Sent: Thursday, October 02, 2008 7:31 AM To: 'Filipe José Silva Clemente'; rt-users@lists.bestpractical.com Subject: RE: [rt-users] RT 3.8 - Cant create

Re: [rt-users] RT-3.8-Configure AD LDAP External authentication

2008-10-01 Thread Auch, Benjamin
Everything you need is in these threads. I just got it working on 3.8.1 from these. http://wiki.bestpractical.com/view/ExternalAuth - Read the Post-Install section http://www.gossamer-threads.com/lists/rt/users/77286

[rt-users] Error with searches: Can't find a saved search to work with

2008-10-01 Thread Auch, Benjamin
When saving a search to My Saved Searches you may receive the error: Can't find a saved search to work with Failed to create search attribute This is a permissions related problem. Make sure your group has the following rights: CreateSavedSearch EditSavedSearches LoadSavedSearch

Re: [rt-users] Ubuntu RT 3.8 package

2008-09-29 Thread Auch, Benjamin
I've just installed 3.8.1 on several Ubuntu 8.04 (Hardy) boxes. (Including MS Virtual Machine (Performance was pretty slow for me)) The easy way is to follow the 3.6 on Ubuntu 8.04 install guide on wiki.bestpractial.com (make sure it works), then goto the manual install guides and follow those

Re: [rt-users] Ldap authentication *Easy Question

2008-09-26 Thread Auch, Benjamin
Thanks for the tips. From searching last night, I found several sites that appear to use RT and single-sign on, but everything is so outdated. Plus, any method using NTLM for Microsoft Active Directory will break using Windows Server 2008 (NTLMv2) (Confirmation anyone?) Maybe the

[rt-users] 3.8.1 RTx-EmailCompletion plugin howto

2008-09-26 Thread Auch, Benjamin
RTx-EmailCompletion by Nicolas Chuche When installing the RTx-EmailCompletion on RT 3.8.1 1) Install the plugin per the instructions here: http://search.cpan.org/~nchuche/RTx-EmailCompletion-0.05/ 2) In your RTHOME/etc/RT_SiteConfig.pm enable the plugin like:

[rt-users] Ldap authentication *Easy Question

2008-09-25 Thread Auch, Benjamin
Hi, I'm running 3.8.1 on Ubuntu 8.04 with MySQL, apache2, modperl2 and LDAP. (Had Linux virtual machine running on MS virtual server 2005, but it was a tad slow (no CPU usage though, weird)) My LDAP config uses the Mike Peachey External Auth method, with the hack for 3.8.1. My users are