Re: [rt-users] shredding attachments based on date

> it may not be possible to use date, can anyone advise? Otherwise I > guess I need to delete them directly from MySQL, not sure if this will > make a mess of RT though, > > thanks for any help, Andy. > > -- Jon 'Boli' Copeland Systems Engineer IT Sales & Services Ltd All

[rt-users] Some RT search links not working on Firefox 43, but working fine on IE 11 and Chrome

get an error like this (as you can see - at least all = symbols have been stripped): Other searches work fine in FF. All searches work fine in IE and Chrome -- Jon 'Boli' Copeland Systems Engineer IT Sales Services Ltd

[rt-users] make bulk-update lists all DEselected by default?

Hi All, What is the 'cleanest' way to make bulk-update lists all deselected by default? Currently they are all selected by default - which makes it easy for an idiot user to cause lots of problems very quickly. Thanks -- Jon 'Boli' Copeland Systems Engineer IT Sales Services Ltd All sales

[rt-users] attachments not properly present in HTML mail

: .$Ticket-QueueObj-Description(). .$a.; } $result; } RT-Attach-Message: yes Content-Type: text/html {$Transaction-Content( Type = text/html)} --template ends here -- -- Jon 'Boli' Copeland Systems Engineer IT Sales Services Ltd All sales enquiries : sa...@itss.co.tz All support enquiries : supp

Re: [rt-users] Problem with HTML tags appearing in correspondence

Hi I also seem to be experiencing this after an upgrade from 4.2.0 to 4.2.1 I'll try to arrange a diff Boli On 28/12/2013 01:55, Kevin Falcone wrote: On Mon, Dec 23, 2013 at 09:50:22AM +0100, Michael Polenske wrote: thanks Bart for your test - I've done the same this morning, and I can

[rt-users] Prevent 'Reply' to ticket?

... -- Jon 'Boli' Copeland Network Engineer IT Sales Services Ltd b...@itss.co.tz +255 (0) 685 374780 -- RT Training in New York, October 8th and 9th: http://bestpractical.com/training

[rt-users] example code to add button (or hyperlink) to ticket display?

appreciate it. Oh, and I want to do it cleanly - which I think means using a Callback? Any assistance/advice much appreciated, B -- Jon 'Boli' Copeland Network Engineer IT Sales Services Ltd b...@itss.co.tz +255 (0) 685 374780

[rt-users] Re-send a previously attached attachment?

to previously discussed/attached information. Comments/Suggestions welcomed Regards, Boli -- Network Engineer

[rt-users] 'Reply' rights - what am I missing?

for the last hour and can't see the wood for the trees... Thanks Boli -- Jon 'Boli' Copeland Network Engineer IT Sales Services Ltd For support enquiries : supp...@itss.co.tz For sales enquiries : sa...@itss.co.tz Sales Telephone : +255 (0) 7766 52338 In emergencies: +255 (0) 685 374780

[rt-users] Relative date searches against date custom fields

doing something wrong... Thanks for any help Boli -- Jon 'Boli' Copeland Network Engineer IT Sales Services Ltd b...@itss.co.tz +255 (0) 685 374780 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012

[rt-users] Multiple RT instances and Undeliverable or Bounced mail

...@my.host.here) and not to one of the addresses that RT would pick up on. Is there something I am missing with regard to correctly setting the from or reply-to address? Thanks for any assistance -- Jon 'Boli' Copeland Network Engineer IT Sales Services Ltd b...@itss.co.tz +255 (0) 685 374780 RT