I saw under the General User UI fixes in 4.2.2:
* Fix Clone ticket functionality with Select-multiple custom fields.
I don't see anything in my UI about cloning a ticket. This is actually a
feature I've been desiring, but the old plugin to do it didn't work in the 4.x
branch.
Am I missing
Is there a way to use an encrypted value for $DatabasePassword in RT_Siteconfig?
Thanks,
Brent
On Tue, Jan 07, 2014 at 09:36:03PM +, Brent Wiese wrote:
Is there a way to use an encrypted value for $DatabasePassword in
RT_Siteconfig?
Thanks,
Brent
Hi Brent,
DBD::Pg uses the libpq library, which supports GSSAPI. You could use
that for your authentication instead
I'm looking to baseline the performance of my team against the number of
tickets they have resolved in RT over a given time. To do this I export the
month's tickets from RT into Excel (queue, status=resolved and last updated by)
I then use Excel to do a countif to produce my figures.
The
Re-ping:
Running RT 4.0.17.
I have a CF that is a multi-select.
I use the description field to determine whether to fire off certain checks in
a scrip.
What I can't seem to figure out is how to check every one of the chosen item's
description.
If I try this, a slight modification of another
Hi.
In our RT setup, a user chooses a value from a drop down list (a custom field
called ‘application’) to indicate what software they want help with when they
submit a new ticket.
I set up a scrip that checks the value of that custom field and moves the
ticket into the appropriate queue
I'm trying to do something similar to the Reminders notification via
rt-crontool:
http://requesttracker.wikia.com/wiki/Reminders
But instead of notifying an owner of their reminder, I want to notify the queue
watchers (and owner, but that's less important) when a ticket hasn't been
touched in
Running RT 4.0.17.
I have a CF that is a multi-select.
I use the description field to determine whether to fire off certain checks in
a scrip.
What I can't seem to figure out is how to check every one of the chosen item's
description.
If I try this, a slight modification of another case
-daemon run mode that can give you a lot of info (fetchmail
--vvv --nodetach --nosyslog -f /path/to/fetchmail-config-file)
Brent Wiese
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Cena, Stephen
(ext. 300)
Sent: Wednesday, May 29
I'm running RT 4.0.10.
I tried installing rt-extension-cloneticket-withdata. It looks like that hasn't
been updated in a while - not since rt 4 anyways.
When I try cloning a ticket, I get:
RT: Not an ARRAY reference at
Is there a way to copy/paste, export, or some other means a ticket's entire
history?
I searched around the archives and didn't find anything that would work for me.
I tried to forward a ticket to my email address hoping that would work, but it
didn't include comments. It was also a mess of
From time to time we have users forward voicemails to our RT4 system.
If an agent right-clicks and saves the file, then opens it, it launches media
player fine and they can hear it.
But, if you just click the attachment, it'll open media player, but error out.
It looks like what happens is
I have a powershell script that emails users (using the System.Net.Mail class)
and the From address is set to our RT system, making it easier for users to
get help if needed.
The problem is, people's out-of-office responses are opening tickets.
I added the Precendence: bulk header after
Hello All,
Is there anyway to configure RT-Authen-ExternalAuth to not verify ssl
certificates? I'm hitting an ldap server that has a self-signed cert
and it would be much more simple to not verify the certificate. I tried
adding verify = 'none' to net_ldap_args which is used by Net::LDAP
I'm trying to change the logo through /Admin/Tools/Theme.html , but
when I click upload just waits and waits the clears the upload and
stops.
The most reliable way I've found is to overwrite bpslogo.png at
/opt/rt4/share/html/NoAuth/images
I'd suggest keeping a copy around of your logo
On Fri, 2012-03-23 at 15:05 -0700, Brent Wiese wrote:
I noticed in the notes that when you enable SSL/TLS, it invokes
NET::SSLeay.
This is why RT::Authen::ExternalAuth prompts about SSL LDAP
Connections when you run `perl Makefile.PL`.
I'd installed via cpan so didn't notice
On 03/27/2012 12:48 PM, Brent Wiese wrote:
Alas, no, it didn't help: [Tue Mar 27 16:43:36 2012] [critical]:
RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj Can't bind:
LDAP_OPERATIONS_ERROR 1
(/opt/rt4/local/plugins/RT-Authen-
ExternalAuth/lib/RT/Authen/ExternalA
uth/LDAP.pm:492
On 03/27/2012 01:56 PM, Brent Wiese wrote:
'tls' =
0,
'ssl_version' =
3,
'net_ldap_args' =
[ version = 3, port = 636, debug
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Brent Wiese
Sent: Wednesday, March 21, 2012 2:11 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] ExternalAuth to active directory over SSL
I answered part of my question... I can successfully ldapsearch now. I added
I have ExternalAuth working fine over regular LDAP. But I need to run it over
LDAPS for security reasons.
We use an internal CA for our certs. I've added it to
/etc/pki/tls/certs/ca-bundle.crt (which looks to be linked to
/etc/ssl/certs/ca-bundle.crt)
This runs successfully (used to error
.
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Brent Wiese
Sent: Wednesday, March 21, 2012 12:23 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] ExternalAuth to active directory over SSL
I have ExternalAuth working fine over
I'm trying to find out how to print the username and email address of the
person a template is being email to.
So, for example, when you comment on a ticket, I want to add the following into
the template:
This email was sent to Joe Blow (jb...@nowhere.commailto:jb...@nowhere.com).
Thanks,
On Mon, Feb 06, 2012 at 04:54:51PM -0700, Brent Wiese wrote:
Sorry, wasn't sure if a screenshot would come through on the list.
The layout of that field could use some loving, it has a CSS class
these days so it should be much easier to do things to it:
cfinvalidfield
Yeah, I played
I've noticed this in both IE and FireFox. I'm running 4.0.4.
When editing a ticket that has custom fields with validation (mandatory), some
of them display the Input must match... under the CF name, not the entry.
For example (hopefully this will format right on the listserv), if I have a
Sorry, wasn't sure if a screenshot would come through on the list.
Attached.
Brent Wiese
Direct Number: (480) 993-0788
Mobile Number: (480) 286-6557
-Original Message-
From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of
Ruslan Zakirov
From the Home screen, click on the queue you want to do this for in the
Quick Search tab. After the results are up, drop the Feeds link down and
choose iCal.
Can do this for any search result.
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
On Wed, Jan 18, 2012 at 04:33:20PM -0700, Brent Wiese wrote:
My assumption is I would need to build a new template. What I
can't figure out is the code
that goes in the template so the text I'm adding isn't just parsed
as the message content
itself.
You may want to review
I've seen the question asked before when I search the archives, but I wasn't
able to find an answer my brain could parse.
I need to build a scrip and template that will send an Outlook style calendar
invite via email with a due date based on a custom field (datetime type).
After a good bit of
It'll also auto-redirect you after you log in on the regular home page.
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Matt Brennan
Sent: Wednesday, January 18, 2012 2:56 PM
To: Michael Newland
Cc: rt-users@lists.bestpractical.com
Sorry, forgot to mention I'm running 4.0.4...
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Brent Wiese
Sent: Wednesday, January 18, 2012 4:33 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] scrip and template to email
A priv'd user creates a ticket in queue A.
An Admin moves it to queue B.
Queue B has create/reply perms for Everyone (temporarily) and Comment/View
CF/View Queue/View Ticket Summaries for Requestor.
The requestor can continue to see the ticket (logged out and back in to confirm
this isn't a
RT 4.0.4...
Like the mobile interface, except its seems you can't modify a ticket (or in my
case specifically, a CustomField)?
I looked at the /m/ folder and there is a modify file, but its empty of code.
Is this right? Forthcoming? ETA?
This would be a HUGE benefit to us since our change
On Tue, Jan 03, 2012 at 10:43:54AM -0700, Brent Wiese wrote:
That's what a User-defined Group is. It is a subset of Privileged users
that you put in as members.
Yeah, I have those. Everyone I want to display is in a group I've defined,
but I didn't want to assume I could populate
Looks like it's probably moving queues and not getting to the SetRequestor. I
had this happen to me on a scrip too. Think it's firing off the change queue
event before it finishes the rest of your scrip.
Maybe reverse order of operations or break it into 2 scrips, possible putting
the
That's what a User-defined Group is. It is a subset of Privileged users that
you put in as members.
Yeah, I have those. Everyone I want to display is in a group I've defined, but
I didn't want to assume I could populate on groups.
I have some code that will put all members of a group into a
Is there a way to have a custom field be a pre-filled dropdown of all the
current privileged users?
A subset would be even better - like members of a specific group or something
unique in their user profile (like extra info = QA Dept or something).
Thanks!
Brent
RT Training Sessions
Circumstances :
I've got a clean install of 4.0.4, bringing in a DB from 3.8.7
I import the mysql dump I made, run the vulnerable passwords,
shrink-transactions and shrink cgm scripts, but when I check with validator,
I get that error. Any suggestions?
Did you run the DB upgrade scripts?
snip
This is going to shred about 30,000 tickets, and a huge number of Users. Does
the shredding have to be done on a quiet system? I've shred a few tickets while
we were live without issue... I'm just worried that I kick off a process to
shred a large volume and it chokes my server out.
Any
I have a scrip that checks to see if the value of certain customfield value has
changed. If so, it sets the value of a different custom field.
I want to expand it to check if the value of another customfield has changed
and if so, set the value of a 4th custom field.
So:
If CF1 changed, set
deleting the value). The scrip code from the 1st
check/set was copy/pasted and only the variables changed to reflect the
different column ids.
Here is the snippet from the ticket history:
Fri Dec 02 09:35:37 2011 Brent Wiese - (CC) 2nd Approval No changed to Yes
Fri Dec 02 09:35:37 2011 The RT System
TransactionBatch (be sure to turn that on in your RT_SiteConfig.pm file).
Try and see if that works.
Kenn
On Fri, Dec 2, 2011 at 8:49 AM, Brent Wiese
bwi...@elementps.commailto:bwi...@elementps.com wrote:
I have 4 custom fields in this scenario:
1st Approval
2nd Approval
Those are both Select One
On Wed, Nov 16, 2011 at 03:35:09PM -0700, Brent Wiese wrote:
I have scrips that will check the value of a custom field and perform
actions based on it.
But what I can't seem to figure out is how to show who made the custom
field change.
Specifically, I'm trying to compare who
I have scrips that will check the value of a custom field and perform actions
based on it.
But what I can't seem to figure out is how to show who made the custom field
change.
Specifically, I'm trying to compare who updated 2 custom fields. I have a case
where I have a group of users allowed
43 matches
Mail list logo
