Hello,
We have a support web form that send e-mails. These e-mails come always with
the same 'generic' sender address. But the e-mail address of the requestor is
in the body of the e-mail. I would like to manage these support requests with
RT.
Would it be possible to check/autocreate user
Hi all,
I work at a small cable operator, about 2 TV and 4000 internet customers.
As the support team is growing, the need for a trouble ticket system is rising.
From what I have seen in the ML archives, the customer info may be implemented
in 2 ways :
1. As a RT user and as requestor of
