Hello, We have a support web form that send e-mails. These e-mails come always with the same 'generic' sender address. But the e-mail address of the requestor is in the body of the e-mail. I would like to manage these support requests with RT.
Would it be possible to check/autocreate user according to some text of the body of the e-mail instead of the sender e-mail address ? RT is such a 'beast', I don't know where to start from. Any hint about where the 'magic' of user autocreation takes place ? Regards. Stephane _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
