I believe BestPractical offers Request Tracker managed hosting
(http://bestpractical.com/services/hosting.html).
-Original Message-
From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
boun...@lists.bestpractical.com] On Behalf Of Roy
Sent: Tuesday, September 17, 2013
] Can't load UntouchedInHours module
On Thu, Aug 29, 2013 at 05:39:33PM +, Elliott, Kevin C (DOR) wrote:
[Thu Aug 29 17:32:17 2013] [critical]: Failed to load module
RT::Condition::UntouchedInHours. () at /usr/bin/rt-crontool line 307.
(/usr/share/request-tracker4/lib/RT.pm:351)
Failed
Good call. I've moved it over to /usr/local/share/request-tracker.
-Original Message-
From: Dominic Hargreaves [mailto:dominic.hargrea...@it.ox.ac.uk]
Sent: Friday, August 30, 2013 1:17 AM
To: Elliott, Kevin C (DOR)
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Can't
I'm working with Request Tracker 4.0.7 on Debian Wheezy 7.0.1 and am attempting
to configure rt-crontool and UntouchedInHours.pm as presented on the Wiki
(http://requesttracker.wikia.com/wiki/UntouchedInHours)
I'm running the following rt-crontool command:
/usr/bin/rt-crontool \
--search
1. How do you setup the manager account? Basically one that can delegate
tickets to others, but still have it to where we can take ownership without
their intervention if needed.
Try configuring a global group called Staff (or something similar) and then
assigning it global rights. This would
That was indeed the failing line. Thank you.
-Original Message-
From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
boun...@lists.bestpractical.com] On Behalf Of Nathan Cutler
Sent: Sunday, August 04, 2013 11:53 PM
To: rt-users@lists.bestpractical.com
Subject: Re:
Continuing onwards with my attempt to pull groups and their members from Active
Directory into Request Tracker I've made some progress. However, I'm currently
stymied - LDAPImport will successfully connect and search for users but when
re-using the LDAP connection it fails to connect for the
Ah! That's it. I forgot to change and test the filter ($LDAPFilter) used for
the User import - not enough coffee this morning, I guess. The example used in
the documentation is not applicable to Active Directory. Changing it from
'((cn = users))' to
I'm using Request Tracker 4.0.7 with LDAPImport 0.34 and Authen::ExternalAuth
10-4. I already have user creation and attribute mapping configured with
ExternalAuth. I'm primarily interested in using LDAPImport to populate a half
dozen or so Public Groups in Request Tracker with users from
/2013 02:42 PM, Elliott, Kevin C (DOR) wrote:
I have a new install of Request Tracker 4.0.7 and am working through
the very granular Rights structure. I'm planning on implementing a
number of queues, some of which will be managed by IT personnel in
departments other than my own.
I'm
I have a new install of Request Tracker 4.0.7 and am working through the very
granular Rights structure. I'm planning on implementing a number of queues,
some of which will be managed by IT personnel in departments other than my own.
I'm wondering how people configure their Role (AdminCC, Cc,
This is a simple question that I suspect probably has a complicated answer:
Can I use the attr_map to map Active Directory attributes to Request Tracker
for Custom Fields?
I would like to pull in some additional attributes such as 'company' and
'title' and populate some Custom Fields that I
Hello all.
I'm working with a brand new Request Tracker 4.07 install on Debian 7.0.0
(Wheezy) and I have some very general questions about configuring Request
Tracker for integration with Active Directory. I would like our Window clients
to be able to access Request Tracker using the SSO
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