Re: [rt-users] Since Upgrade to 3.8.8 reply to resolved does not reopen ticket...help please.

to 3.8.8 reply to resolved does not reopen ticket...help please. Eric, Did you write a scrip for this and now it isn't working? Kenn LBNL On Mon, Aug 2, 2010 at 12:49 PM, Eric Malain lyonco...@yahoo.com wrote: Hello RT Users, I need some suggestions... We recently upgraded our RT from

[rt-users] Since Upgrade to 3.8.8 reply to resolved does not reopen ticket...help please.

Hello RT Users, I need some suggestions... We recently upgraded our RT from 3.8.0 to 3.8.8, when we did this, the function that re-opens a resolved ticket upon a reply has stopped working. It used to be that when we would resolve a ticket, if the original requester replied to the resolved