[rt-users] DB restoration - problem.

Hello RT geeks, When I try to restore the RT DB backup it only executes the table drop and create commands but the data's for the tables aren't restored. I tried opening the file to look over contents and I find all the table data present. What could be the problem? I am using RT 3.8.4,

[rt-users] Multiple mail id's for the RTAddressRegexp.

Hello, Can I set multiple mail id's for the below mentioned settings to avoid loopback in RT? Set($RTAddressRegexp , '^x...@yyy.com$'); If yes how can I proceed? Thanks Manohar Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at

[rt-users] Modify Ticket_overlay.pm.

Hi, Can anybody put some light on whereabouts of modifying Ticket_Overlay.pm to include a condition while setting the queue based on some regular expression. This is the scenario where scrip acts to change the queue based on requestor email id before the ticket is created. Thanks

[rt-users] Retain Cc's and BCc's while replying to the RT correspond mails.

Hi, How can I retain Cc's not necessarily with Bcc's while replying for the correspondence mails via RT as well using the email interface? Commandbyreference extension is also installed. I'm using CentOS5.3, RT 3.8.4, MySQL 5.0.45. Thanks Manohar Discover RT's hidden secrets with RT

[rt-users] Optimise database performance.

Hi, Currently I'm running RT 3.8.4 on centos 5.3 and having 400 tickets. It takes much longer time to open the tickets around 10-15 seconds. How can I optimize it or the database? Thanks Manohar Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at

[rt-users] Loggin in RT.

Hi, How can I log every operations happening in background in RT? Right now I get only the logs of the cleaned up sessions which I would be doing once a month. Nothing more than that. Also is there a way to have a persistant log file so that even if you restart the web server the log file

[rt-users] Errors in scrips.

Hi, How can I track errors in scrips? Thanks Manohar Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

[rt-users] Explain LoopToRTOwner.

Hi, Could anybody explain what this means. $LoopsToRTOwner http://wiki.bestpractical.com/view/LoopsToRTOwner If $LoopsToRTOwner is defined, RT will send mail that it believes might be a loop to $OwnerEmail I am not able to follow the scenario and its use. Thanks Manohar

[rt-users] how to move tickets to different queue?

Hi, How can I move a ticket to a different queue on the time of creation based on the senders email domain? For eg: myn...@somedomain.com tickets should be moved to new_queue Thanks Manohar Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at

Re: [rt-users] how to move tickets to different queue?

); } } I created a new global scrip for the new queue and put this under the custom action field of the scrip. Can anyone put some light on this? Thanks Manohar _ From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of H Manohar

Re: [rt-users] how to move tickets to different queue?

Thank You very much Roy, this thing worked. -Original Message- From: Raed El-Hames [mailto:r...@vialtus.com] Sent: Tuesday, April 06, 2010 7:05 PM To: H Manohar Rayker Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] how to move tickets to different queue? Manohar; Global

[rt-users] Retain Cc and Bcc's for teh whole ticket thread.

Hi, How do I retain the Cc and Bcc list for the entire thread from starting to end in RT? I am using RT 3.8.4. Also there are some mail display formatting issues when sent the mails through Outlook (2k3 2k7) as they appear as attachment in the response mail received in my outlook program.

[rt-users] Branch out tickets in RT.

Hi, How can I branch out or filter tickets depending on the content to different queues? I have RT 3.8.4 , centos 5.3, apache 1.3, mysql 5.x currently setup. Thanks Manohar ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

[rt-users] Display mails containing tables and other styles created from MS Word.

Hello folks, How can I get displayed with the mails containing tables and other styles and formatting (created via MS Word or other word processing software's) in RT? I use RT 3.8.4, Centos 5.2, and Apache 1.3.x. As of now the contents are displayed in plain text format without the

Re: [rt-users] MIME in RT.

()} Is this the right way? If not how can I implement it? Thanks Manohar -Original Message- From: H Manohar rayker [mailto:manoha...@glowtouch.com] Sent: Saturday, September 05, 2009 4:49 PM To: 'H Manohar rayker'; 'Jesse Vincent' Cc: rt-users

Re: [rt-users] MIME in RT.

: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Jesse Vincent Sent: Friday, September 04, 2009 9:01 PM To: H Manohar rayker Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] MIME in RT. On Fri, Sep 04, 2009 at 08:50:55PM +0530, H

Re: [rt-users] MIME in RT.

Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of H Manohar rayker Sent: Saturday, September 05, 2009 12:18 PM To: 'Jesse Vincent' Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] MIME in RT. Hi, I am using RT 3.8.4

Re: [rt-users] MIME in RT.

URL: {RT-Config-Get('WebURL')}Ticket/Display.html?id={$Ticket-id} {$Transaction-Content()} Is this the right way? If not how can I implement it? Thanks Manohar -Original Message- From: H Manohar rayker

[rt-users] Transaction content empty.

Hi, Recently I made a new setup for RT3.8.4. All the things were working fine before couple of days, as of now I'm not getting any transaction content in the correspondence mails we receive when a ticket is created. Here below are the main templates. *)Autoreply templpate: Subject:

Re: [rt-users] Transaction content empty.

Hi, Hurrayyy... started working, just cleared off the old rt sessions. Thanks Manohar _ From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of H Manohar rayker Sent: Friday, September 04, 2009 12:52 PM To: rt-users

[rt-users] MIME in RT.

Hi, Mails received to RT with Content-type: multipart/mixed; boundary=--=_1252065429-28139-0 in the mail header info are not getting displayed back while replying or corresponding back VIA RT ( i.e, transaction-content) However Content-Type: text/plain; charset=utf-8 will get

Re: [rt-users] Email commands.

I am using RT 3.8.2 _ From: H Manohar rayker [mailto:manoha...@glowtouch.com] Sent: Saturday, August 15, 2009 12:10 PM To: 'rt-users@lists.bestpractical.com' Subject: Email commands. Hello Team, How can I go forward configuring RT to take commands from email? I have installed

[rt-users] Email commands.

Hello Team, How can I go forward configuring RT to take commands from email? I have installed RT::Extension::CommandByMail plugin and configured, but doesn't seem to be working. --Manohar ___

Re: [rt-users] associate calendar to custom field

Hi Hanane, Do you know how http://rt3.fsck.com/Ticket/Display.html?id=8721 http://rt3.fsck.com/Ticket/Display.html?id=8721results=915934c49ede2107b14 6100b159259d7 results=915934c49ede2107b146100b159259d7 the action in the link i.e, to ask for login when the ticket link is clicked can be

Re: [rt-users] Double line space on Comment

Hello Kevin, Here is an example of exactly what I need. Follow this link http://rt3.fsck.com/Ticket/Display.html?id=8721results=915934c49ede21 How to get this done, any idea..? Thanks Manohar -Original Message- From: H Manohar rayker [mailto:manoha...@glowtouch.com] Sent: Friday

[rt-users] How to get this done.

Hi, http://rt3.fsck.com/Ticket/Display.html?id=8721 http://rt3.fsck.com/Ticket/Display.html?id=8721results=915934c49ede21 results=915934c49ede21 When the above link as an example is clicked it opens up the login page for viewing the ticket. How can I achieve that type of working?

Re: [rt-users] Double line space on Comment

Hello Kevin, Could you please let me know which are those files to be edited for this feature as even I tried to edit the same but unfortunately could not get it. Also if possible can you test another thing? When a ticket is created, we get a correspondence mail stating the ticket subject owner

Re: [rt-users] How to get authentication while opening ticket from the link in the admin correspondance mail.?

Zakirov [mailto:ruslan.zaki...@gmail.com] Sent: Tuesday, May 26, 2009 8:02 PM To: H Manohar rayker Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] How to get authentication while opening ticket from the link in the admin correspondance mail.? I believe you adjusted NoAuth regexp

[rt-users] How to get authentication while opening ticket from the link in the admin correspondance mail.?

Hi, When a ticket is created we get a admin correspondence mail with the ticket id , owner and the link to the ticket. Now when we click the link of the ticket directly it should open up the login screen after entering the user name and password which should proceed showing the ticket