[rt-users] Display ticket creation time in another language

Hello all, I'm trying to display a ticket creation time on an RT email template. I used the following: *{$Transaction-CreatedAsString}* And I got the following in the email: Mon Apr 18 13:06:23 2011 ; which is indeed the ticket creation time. Is it possible to get the ticket creation time in

[rt-users] Restoring AUTO_INCREMENT in Tickets table

Hi, I have a Queue with 30 tickets. I wanted to delete all the tickets so I used shredder extension. All good, except that now when I create a new ticket, its number is #31. Is it safe to run a ALTER TABLE Tickets AUTO_INCREMENT = 1 in order to create new tickets in that Queue with numbers 30 ?

[rt-users] Changing ticket owner

Hi. I read from RT's wiki that some rights are needed for an RT user to change the owner of a ticket (ownTicket, modifyTicket, etc). However, unless I grant the SuperUser right, RT doesn't let my users change a ticket's owner. I have tried to grant all rights but SuperUser to a user and still

Re: [rt-users] Changing ticket owner

On Thu, Apr 14, 2011 at 2:49 PM, Houcem HACHICHA houcem.hachi...@gmail.comwrote: Hi. I read from RT's wiki that some rights are needed for an RT user to change the owner of a ticket (ownTicket, modifyTicket, etc). However, unless I grant the SuperUser right, RT doesn't let my users change

Re: [rt-users] Changing ticket owner

On Thu, Apr 14, 2011 at 5:10 PM, Kevin Falcone falc...@bestpractical.comwrote: On Thu, Apr 14, 2011 at 02:49:44PM +0100, Houcem HACHICHA wrote: Hi. I read from RT's wiki that some rights are needed for an RT user to change the owner of a ticket (ownTicket, modifyTicket, etc). However

[rt-users] RT customization questions

Hi everyone, Is it possible to add a new ticket status to RT, like a closed status for instance? Is it possible to show ticket resolution time graphs by working hours time? ie calculating the resolution time using only the working hours of the week, say from 9 am to 6 pm? Thanks in advance, --

[rt-users] Compiling RT from source code

Hi, did anyone successfully compile RT 3.8.9 on a ubuntu 10.10 box? Thanks in advance. -- *Regads, Houcem*

[rt-users] RT on Ubuntu 10.10

Hi everyone, I'm setting up RT on a ubuntu 10.10 server box using the following guide in RT's wiki : http://requesttracker.wikia.com/wiki/WithEmailFacility . My problem is with the inbound mail. I use the following in /etc/fetchmailrc: *poll Mailserver protocol pop3 username myUserName password

Re: [rt-users] FW: RT on Ubuntu 10.10

/ ??? *From:* rt-users-boun...@lists.bestpractical.com [mailto: rt-users-boun...@lists.bestpractical.com] *On Behalf Of *Houcem HACHICHA *Sent:* Thursday, March 24, 2011 3:33 PM *To:* rt-users@lists.bestpractical.com *Subject:* [rt-users] RT on Ubuntu 10.10 Hi everyone, I'm setting up RT

Re: [rt-users] RT on Ubuntu 10.10

On Thu, Mar 24, 2011 at 8:58 PM, Asif Iqbal vad...@gmail.com wrote: On Thu, Mar 24, 2011 at 3:32 PM, Houcem HACHICHA houcem.hachi...@gmail.com wrote: Hi everyone, I'm setting up RT on a ubuntu 10.10 server box using the following guide in RT's wiki : http://requesttracker.wikia.com/wiki

Re: [rt-users] RT on Ubuntu 10.10

On Thu, Mar 24, 2011 at 9:53 PM, Kevin Falcone falc...@bestpractical.comwrote: On Thu, Mar 24, 2011 at 09:07:55PM +0100, Houcem HACHICHA wrote: On Thu, Mar 24, 2011 at 8:58 PM, Asif Iqbal [1]vad...@gmail.com wrote: On Thu, Mar 24, 2011 at 3:32 PM, Houcem HACHICHA [2