[rt-users] Best way to avoid sending large attachments via email

I've run into a issue (on RT 4.2.9) where an overly large attachment will cause my (OS X Sierra) server to become resource starved. My guess is that somewhere between Apache, FastCGI, RT, and postfix, attempting to send (e.g.) a 50MB attachment using the "On Create Notify AdminCcs" scrip is

[rt-users] Warning before sending correspondence

We just got ... singed ... when someone accidentally sent a comment as correspondence. Even with the red background in the message box. I'm guessing that this is a common failure mode, and am wondering whether there is a { setting, plugin } that will pop up a This is going to the Requestor ...

[rt-users] Mass download of attachments

I’m an instructor in an engineering design undergraduate course, and we’re using RT to manage a number of course elements, including assignment submission. My TAs have asked me if there’s a way to “bulk download” attachments? We’re having students submit a Ticket with their submission as an

[rt-users] WebExternal* and invisible users

I have a feeling that the answer to this question is buried in the documentation, but since I've failed to locate it here goes nothing. RT4 is working great on my system, and I'm trying to hook it into our existing Kerberos infrastructure. Apache is happily handling the Basic Auth over HTTPS

[rt-users] Suitability for an academic use case

these resource-constrained times, something like this would be welcomed with open arms! Jason Foster -- Senior Lecturer in Engineering Design Education Division of Engineering Science Bahen Centre 2026 University of Toronto RT Training Sessions (http://bestpractical.com/services