Thank You very much
Joe
On 2/22/2011 12:00 PM, rt-users-requ...@lists.bestpractical.com wrote:
How to Assign a value to a Custom Field
using Requestor Real Name
--
Joe Kirby , Assistant Vice President, Business Systems
Division of Information Technology (DoIT)
Support Response -
Chris
I have 3 groups per queue
Group 1 which I call queue-name L1 has full access to a queue
Group 2 which I call queue-name CC are notified when correspondence is
created for the ticket involving non RT system stuff
Group 3 which I call queue-name Admin CC are notified when
correspondence
I submitted a question a week or so ago and I still cannot solve my problem.
Please know I have searched the wiki quite a bit and have tried several
adaptations of different scenarios to try and achieve my goal.
I would like to have a custom field which is set at Transaction time to
the
My users would like to have reports on their RT-at-a-Glance page which
would parse out their tickets from several queues into a report grouped
by the requestors initial of their last name.
For example group 1 may be A-F, Group 2 G-K, etc.
I was thinking of having a Custom Field associated
at 11:08 AM, Joe Kirby (gmail)ki...@umbc.edu wrote:
My users would like to have reports on their RT-at-a-Glance page which
would parse out their tickets from several queues into a report grouped by
the requestors initial of their last name.
For example group 1 may be A-F, Group 2 G-K, etc.
I
My users would like to have reports on their RT-at-a-Glance page which
would parse out their tickets from several queues into a report grouped
by the requestors initial of their last name.
For example group 1 may be A-F, Group 2 G-K, etc.
I was thinking of having a Custom Field associated
On 11/12/2010 9:59 AM, rt-users-requ...@lists.bestpractical.com wrote:
5. Re: Fwd: UnPrivliged User question (Kevin Falcone)
6.
Message: 5
Date: Thu, 11 Nov 2010 19:28:49 -0500
From: Kevin Falconefalc...@bestpractical.com
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users]
I have had numerous request to have the Resolve status set a marker
each time it is invoked for a ticket so that one could report only the
resolution of a ticket.
I understand that the last comment/correspondence may be this most of
the time however we have tickets where the last
I emailed th elist a few weeks ago about this from an email issue and we
made the suggested adjustments (Thank You!!)
We still have an issue when customers cut and paste from a web page into
the comment area of RT. It goes in fine but when you go to review it
later it is too large to display
