[rt-users] Resolved Reminders don't show in ticket history. Bug?

Maybe this is a bug or maybe I just don't understand the intended behavior. When someone creates a Reminder with me and the Owner I get an email notifying me that a 'ticket was created'. Great, everything is working properly. The email I receive has a helpful link to the Ticket. This is the

Re: [rt-users] REST API for Assets

Hi Bart, Unfortunately there is no REST API for Assets. I've heard rumors that maybe they're working on it but pretty sure I've not seen anything official. Is anyone out there interested in combining funds to pay for the development of this much needed feature? I'm sure we could convince

[rt-users] omit table in charts?

I'd like to display a saved chart graph on a dashboard but do not want to also display the table that seems to be a permanent part of all charts. Is it possible to disable display of either the Table or the Graph on a Saved Chart? Is it possible to make the Graph bars/numbers links to the search

[rt-users] search for 'this week'?

I'd like to add a saved search/chart that displays the # of tickets Created 'this week' and the number of tickets Resolved 'this week'. Is such a thing possible? -Josh - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016

[rt-users] Dashboard Layout?

Is it possible for an RT dashboard to display a saved search spanning both columns at the top with two saved search columns below? Thanks, Josh

Re: [rt-users] Slack integration?

I am also curious about integrating Slack with RT. Has anyone tried to work on this? thanks, Josh On 11/11/14 2:05 PM, Konstantin Ryabitsev wrote: Hi, all: Has anyone set up integration with slack, perhaps via a webhook? Best,

[rt-users] Love your RT Dashboard(s)? Care to share?

In the past few years our RT usage has increased dramatically. We're now in a position where our old Dashboards, leftover from the days when our RT usage was very minimal, are not very helpful. Some of us rely on being AdminCcs on various queues and use our email in-boxes to monitor

[rt-users] user search URL?

Is there a way to do a user search via URL? We can already go directly to a ticket or asset via a URL. We can also perform a ticket or asset search via URL. But what about doing a User search? The goal is to use an external tool (AlfredApp) to quickly get to the User Summary page or at

[rt-users] insert field values in correspondence/comments?

I'd like to bulk update tickets and include the value of a field or custom field in each one. For example: Bulk updating X tickets. Each ticket has a Custom Field called Activation Code. I write a single reply that goes to each selected ticket and wherever I include 'CF.{Activation Code}'

Re: [rt-users] user search URL?

On 6/18/14, 12:43 PM, Kevin Falcone wrote: On Wed, Jun 18, 2014 at 12:10:27PM -0700, Josh Tackitt wrote: Is there a way to do a user search via URL? We can already go directly to a ticket or asset via a URL. We can also perform a ticket or asset search via URL. But what about doing a User

[rt-users] ticket # in email address?

Is there any possibility of routing emails to an existing ticket by including the ticket # in the email address? Something like, rt+12...@reed.edu that would treat emails sent to that address the same as if they included the rt ticket # in the subject. Here's the scenario I have in mind:

[rt-users] Articles with links?

I'm just starting to really dive into Articles and have noticed that it doesn't like for me to include links/html. I created a new Article and included a basic a href. Displaying the article shows this as a functional link. But when I add it to a ticket it just shows up as a URL, not a

[rt-users] modify behavior of the Take action?

We have a saved search on our Dashboards for Unowned Tickets that displays the Owner as Nobody. Clicking on Nobody makes you the owner and then displays the ticket. How would we change the behavior such that ownership is changed but we don't get redirected to the ticket? We'd prefer to stay in

[rt-users] rt mail merge?

Is there an extension or some other way to essentially do a mail merge ticket creation in RT? We have about 50 people to email. We'd like to use comma-delimited data, including email address to create a customized ticket/email for each one. Currently our plan is to just use other mail merge

[rt-users] RT and Filemaker?

Does anyone have RT configured to talk with a Filemaker database via ODBC? Is that even possible? I know Filemaker allows ODBC/JDBC connections. I know that RT is nicely robust and I'd expect it to be capable of something like this. I just can't find any examples or confirmation. Thanks, Josh

[rt-users] show quoted text / hide quoted text

Is there any way to set show quoted text to be disabled or expanded by default? Thanks, Josh -- Reed College Computer Hardware Services 503-788-6661 RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011

Re: [rt-users] show quoted text / hide quoted text

#rt says there's no built-in option for this but it could be accomplished with javascript. On 11/3/11 11:56 AM, Josh Tackitt wrote: Is there any way to set show quoted text to be disabled or expanded by default? Thanks, Josh -- Reed College Computer Hardware Services 503-788-6661