Is there any possibility of routing emails to an existing ticket by
including the ticket # in the email address? Something like,
"[email protected]" that would treat emails sent to that address the
same as if they included the rt ticket # in the subject.
Here's the scenario I have in mind:
-An RT ticket exists.
-We need to provide an email address to a vendor and would like their
emails to automatically be associated with the existing ticket.
-Currently, if we give them "[email protected]" then every time they email us
a new ticket is generated and must be merged.
-However, if we could give them an email address that includes the
ticket number then all their replies would be part of the existing ticket.
Thanks,
Josh
--
RT Training - Dallas May 20-21
http://bestpractical.com/training
