Re: [rt-users] Uncheck boxes to disable notifications to the listed recipients dont working in RTIR 4.0.0

--- Begin Message --- Hi Girts, Make sure you are not suffering this bug: Have you checked the logs for the transaction? If you have Debug logging enable, you should be able to see which recipients were squelched. 2017-02-09 9:02

Re: [rt-users] Changing default format of ticket list in queue?

--- Begin Message --- Hi Alex, I didn't check it in depth, but you may be interested in customizing this Element using the "local" folder. https://github.com/bestpractical/rt/blob/4.4-trunk/share/html/Ticket/Elements/ShowQueue Also, for the links in the QueueList portlet in the dashboards, there

[rt-users] Search by custom role value

--- Begin Message --- Hi all, Anyone knows hoy can you search by a specific custom role value? I couldn't find the input field in the query composer. Thanks in advance, Marcos. --- End Message --- - RT 4.4 and RTIR training sessions, and a new workshop day!

Re: [rt-users] Order of multiple transactions in request

Thanks Matt! El 14/3/2016 7:10 p. m., "Matt Zagrabelny" escribió: > > On Mon, Mar 14, 2016 at 1:08 PM, Matt Zagrabelny wrote:l > > > > The limitation of TxnBatch not updating the list of email recipients > > should be fixed in 4.4. Updating was in our

[rt-users] Order of multiple transactions in request

Hi all, I would like to know what determines the order of creation when a request is translated into more than one transaction, and if this can be customized somehow. My use case: I want to add a tag [Resolved] to the subject of the resolving comment *and only that*. >From what I've seen, the

Re: [rt-users] How to access X-RT-Interface header from On Create scrip?

Hello, I don't know if an elegant solution using X-RT-Interface is possible, but I can give a workaround. This is the custom condition we use to separate ticket creation from web and mail: pre # Custom condition to notify when a ticket is created from e-mail # Based on OnCreateFromEmail #

[rt-users] Notification sent to requestor even when squelched

Hi all, I manage an RT 4.2.11 deployment using Debian Wheezy, Apache 2.2, mod_fcgid Today we had a very concerning issue regarding a notification being sent to a requestor even when it had been explicitly unchecked in the recipients list. At first I didn't believe the user, but then I found this

Re: [rt-users] Notification sent to requestor even when squelched

Hi Alex, Thanks for your reply. My comments inline. 2015-06-22 19:46 GMT+02:00 Alex Vandiver a...@chmrr.net: On Mon, 22 Jun 2015 19:10:50 +0200 Marcos Orallo m_ora...@yahoo.es wrote: I manage an RT 4.2.11 deployment using Debian Wheezy, Apache 2.2, mod_fcgid Today we had a very

Re: [rt-users] Notification sent to requestor even when squelched

...@bestpractical.com: On 6/22/15 1:10 PM, Marcos Orallo wrote: It's a big problem for us if we cannot fully trust the platform to not spread confidential information to unintended recipients. Along with Alex's suggestions / questions, it sounds like this workflow would benefit from the comment functionality

Re: [rt-users] rt-crontool not sending mail, no errors

Of *Marcos Orallo *Sent:* Saturday, May 23, 2015 4:58 PM *To:* Fredrik Nyström *Cc:* rt-users@lists.bestpractical.com *Subject:* Re: [rt-users] rt-crontool not sending mail, no errors Hi Fredrik, Have you tried using a simpler BeforeDue condition to test? Something like --condition-arg 2h. I

Re: [rt-users] rt-crontool not sending mail, no errors

Hi Fredrik, Have you tried using a simpler BeforeDue condition to test? Something like --condition-arg 2h. I don't think you need to specify the 0d, and it may confuse the condition module. You can also try to modify the search to return something very specific (search by ticket id for example)

Re: [rt-users] Show recipient on ticket update - not working

Hi Cris, Check if you have Scrip for On correspondence notify Requestor and CC enabled, in Normal stage (you can check this in Applies to section when editing the scrip). If you have it in Batch, you won't be able to see and edit the predicted recipients when replying or commenting. Cheers. El

Re: [rt-users] Interface customization of a new case (Ticket create.html)

Hi Marisol, It sounds like you didn't delete the Mason cache, usually in /opt/rt4/var/mason_data/obj. You can follow the instructions here: http://requesttracker.wikia.com/wiki/CleanMasonCache Also, to prevent your changes to be overwritten by RT updates in the future, you would probably want to