Hi Kevin,
Thanks for your reply.
I've found the problem.
I missed the step of clearing the mason data after the upgrade.
As I'm using a freeBSD system the mason data is not in the usual place as the
Documentation mentions (/opt/rt4/var/mason_data/obj/)
rather it was under
Hi,
In the latest release (4.0.11) the release notes mention :
* Bring back an Article quick search missing since before 4.0.0
I have upgraded from 4.0.10 today (on a freeBSD system) and I still cannot
see/find the quicksearch.
When referring to the quicksearch do we mean the text search box
Hi All,
We have RT 4.0.7 installed on a freeBSD system with postgres 9.0.10
In /var/log/messages we get these errors when the command by mail is called :
Feb 14 11:00:50 RT: Use of uninitialized value $1 in concatenation (.) or
string at
Hi Kevin,
Thanks for the reply.
These are all warnings not errors.
Are you seeing them manifest as errors somewhere?
No, we haven't had any real issues but we have another instance of RT on an
ubuntu server and we don't see the same warnings.
I was wondering if there is something we could do
Hi all,
I have an application the generates reports and sends to my users.
The reply to address in the emails is a distribution list that points to one
of my RT queues.
When uses are out of office and have the auto reply turned on, their reply is
sent to the distribution list that passes the
Hi Brian,
You can see on your headers that rt added an RT-DetectedAutoGenerated
header, but still accepted it... So I'd look at that other code.
I've been looking to find the code that is responsible for this but can't find
it.
Can you please point out the modules that are responsible for
Hi Dominic,
I tried what you described and it works perfectly.
Thanks for all the help..you saved me from hacking the code again :)
You shouldn't need to modify the scrips as long as you name the
per-queue templates after the global ones, so they will automatically
override them, I believe.
