Hi Dominic, I tried what you described and it works perfectly. Thanks for all the help..you saved me from hacking the code again :)
>You shouldn't need to modify the scrips as long as you name the >per-queue templates after the global ones, so they will automatically >override them, I believe. You believe right..I created a "Correspondence" template in the desired queue, and removed the "RT-Attach-Message: yes" line and it indeed overrides the global one. Now when replying to a ticket in that queue on attachment is attached. Thanks again Regards Nik _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
