Re: [rt-users] Change username format of autocomplete list

2011-10-24 Thread Peter Reuterås
share/html/Elements/ShowUser is what looks at the system setting or user preference and dispatches to the right component for display (ShowUserVerbose vs. ShowUserConcise out of the box). You'll need to add a share/html/Elements/ShowUserSuperverbose (note casing since the preference is

Re: [rt-users] bulk update thousands of tickets

2010-11-28 Thread Peter Reuterås
Hi On Sun, Nov 28, 2010 at 7:34 PM, uzee uzee...@yahoo.com wrote: Hi, Some of our devices that feed into RT generated thousands of tickets which are really informational. Besides the bulk update of the UI, is there another way that I can use to filter and update hundreds or thousands of

[rt-users] Keyboard shortcuts for RT

2010-10-28 Thread Peter Reuterås
Hi, Since I have to sort through a queue in RT with a high percentage of spam (we don't remove spam for our postmaster queue) I thought it would be useful with some keyboard shortcuts like n (for next), x (spam), o (open), t (take) etc for RT. I found a javascript tool from Acunote (1) and made

Re: [rt-users] Need help setting up Command Line RT

2010-09-24 Thread Peter Reuterås
Hi On Thu, Sep 23, 2010 at 9:01 PM, Patton, Brandon brandon.pat...@aspireindiana.org wrote: I’m running RT 3.8.7 on Fedora 13 and trying to setup running the CLI however I always get the “Server error: Not Found (404)” error all the time. I’ve been searching and reading and tried the