Re: [rt-users] Strip the requestor

Thanks! But what is the wild card for the email value? I need them all stripped. Thanks again! -Original message- From: Christian Loos chr.l...@googlemail.com To: Randy Black randy.bl...@buckle.com Cc: rt-users@lists.bestpractical.com Sent: Thu, Jan 5, 2012 10:59:01 GMT+00:00 Subject

Re: [rt-users] Strip the requestor

? Thanks for your help! Randy -Original Message- From: Christian Loos [mailto:cl...@netcologne.de] Sent: Thursday, January 05, 2012 6:09 AM To: Randy Black Cc: rt-users@lists.bestpractical.com Subject: Re: Strip the requestor There is no wildcard value. You have to remove each requestor

Re: [rt-users] Strip the requestor

Looks like that extension has not had any work since 2010, therefore should it not be used on a rt4 instance? Thanks, Randy -Original Message- From: Tim Cutts [mailto:t...@sanger.ac.uk] Sent: Thursday, January 05, 2012 7:20 AM To: Randy Black Cc: Christian Loos; rt-users

Re: [rt-users] Strip the requestor

: Thursday, January 05, 2012 7:51 AM To: Randy Black Cc: rt-users@lists.bestpractical.com Subject: AW: Strip the requestor I didn't say anything about postfix. You have to remeove every single requestor within your RT scrip. There is no method to remove all requestors so you have to loop over all

Re: [rt-users] Strip the requestor

, Randy Black wrote: Looks like that extension has not had any work since 2010, therefore should it not be used on a rt4 instance? Take Ken's suggestion and just make blank templates in the queue you don't want to send email. It's a heck of a lot simpler, doesn't require that you write Perl, and lets

[rt-users] Strip the requestor - Assign to queue

Thanks everyone for yor help. The following will take a ticket based on the conditions you specify in the prep code $match string and then identify the 'Requestors', remove them, assign it to the queue you want and change the owner to whomever you desire. Hope it helps. This is what I did:

[rt-users] Strip the requestor

I need to strip the requestor from tickets belonging to a queue. How do I do that? This seems to not be working: my $newqueue = Contact\ Us; my $newrequestor = nobody; my $T_Obj = $self-TicketObj; $RT::Logger-info(Auto assign ticket #. $T_Obj-id . to queue #. $newqueue ); my ($status, $msg) =

Re: [rt-users] Strip the requestor

Anyone? Need to strip the requestor on create for a specific queue. Thanks, Randy From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Randy Black Sent: Wednesday, January 04, 2012 2:01 PM To: rt-users@lists.bestpractical.com

[rt-users] Mail inside the local domain

I need to restrict mail from leaving the domain (mail going to external domains from RT. They need to go to /dev/null) or I need a way to strip the requestor off of the ticket and change the requestor to nobody. Any and all help will be appreciated. Thanks, Randy RT Training Sessions

Re: [rt-users] Mail inside the local domain

-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Tuesday, January 03, 2012 3:41 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Mail inside the local domain On Tue, Jan 03, 2012 at 02:15:39PM -0600, Randy Black wrote: I need to restrict mail from leaving

[rt-users] Loop

Can anyone help with this issue: rt4.0 centos6 Started to crop up with no changes: [Mon Nov 21 22:43:12 2011] [crit]: RT Received mail (2021224308.45f6e79...@rt.wsd.bucklehq.com ) from itself. (/apps/rt4/sbin/../lib/RT/Interface/Email.pm:1770) [Mon Nov 21 22:43:12 2011] [crit]: RT

Re: [rt-users] Custom Status 4.0.2

Ummm. yeah, not sure why I left it there either... Thanks for the second eye and the help, all is well now. Thanks, Randy -Original Message- From: ruslan.zaki...@gmail.com on behalf of Ruslan Zakirov Sent: Wed 10/12/2011 2:49 PM To: Randy Black Cc: RT users Subject: Re: [rt-users

Re: [rt-users] Custom Status 4.0.2

for 10.0.1.153 (check DNS) -- or specify an explicit ServerName [ OK ] -Original Message- From: ruslan.zaki...@gmail.com on behalf of Ruslan Zakirov Sent: Wed 10/12/2011 12:21 PM To: Randy Black Cc: RT users Subject: Re: [rt-users

Re: [rt-users] Custom Status 4.0.2

attached,. Thanks! -Original Message- From: ruslan.zaki...@gmail.com on behalf of Ruslan Zakirov Sent: Wed 10/12/2011 2:18 PM To: Randy Black Cc: RT users Subject: Re: [rt-users] Custom Status 4.0.2 Hi, Ok. Syntax is ok, but you changed brackets and now things are not what RT expect

[rt-users] Custom Status 4.0.2

Using the sample, my config fails to load - it says it fails on line 98 which would correspond with the defaults = { line (notice the S on defaults, not the default line). This example was found @ http://requesttracker.wikia.com/wiki/CustomStatusesInRt4 so either the wiki is wrong, I read and

[rt-users] RT-Extention-QueueDeactivatedScrips

Does anyone use this extension and have it working in a production 4.0.2 instance of RT? I have it installed, but when selecting a queue and then selecting 'scrips select' from the menu, I get could not find component for path '/Admin/Elements/QueueTabs' Looking through the doc, the wiki and

[rt-users] Showig Custom field in Queue View and Query Builder 4.0.2

I need to be able to see the custom fields I have setup, in the Query Builder. Then my support coordinator and group members can search for the tickets they are concerned with via the custom field. There is a write up here: