Re: [rt-users] no new tickets for Mail Delivery failures.

2013-09-18 Thread Robert McNicholas
Hi Arun, We have a similar set up where new users are automatically created for incoming tickets. What I did was to find the MAILER-DAEMON user in our database and uncheck the box that says, Let this user access RT. Now when mail comes in from that user, it is rejected with a no permission

[rt-users] can't edit dashboards after upgrading to 4.0.13

2013-07-18 Thread Robert McNicholas
Hi, A couple weeks after upgrading to 4.0.13 (from 4.0.7), I discovered that whenever I click the Content link while editing a dashboard, I get the error, An internal RT error has occurred. Your administrator can find more details in RT's log files. In the log is recorded: Jul 18 16:21:39