[rt-users] Measure worked time on a ticket

, click on Start , Stop and when the ticket is closed I get the final result . Does anybody know if something like this exists ? Regards Rolf Schaufelberger smime.p7s Description: S/MIME cryptographic signature

Re: [rt-users] Sorting order of dashboards

shown ? But more importand to me: How can I modify the sort order of Dashboards in Dashboards/index.html ? Rolf Schaufelberger

[rt-users] Saved search group by custom field

the dashboards ( other thread).And having a saved search seems to make more sense to me. But how can I add create such a search ? Rolf Schaufelberger

[rt-users] See all tickes w same domain

of that group ? What is the best way to do solve this? Rolf Schaufelberger 2011 Training: http://bestpractical.com/services/training.html

[rt-users] config tab

Configuration Tab in the rights for administrators tabs, yet not in the rights for staff tab. But I don't know, what is staff and what are administrators ? Rolf Schaufelberger 2011 Training: http://bestpractical.com/services/training.html

Re: [rt-users] Customer Centric RT?

, phone call etc will be documented by a ticket so I need to be able to search for all tickets belonging to a customer. Each ticket may have different requestors (people in my company and employees of the customer. So is somebody using RT as CRM system ? Regards Rolf Schaufelberger [EMAIL

Re: [rt-users] RT 4

:-) Rights system is quite complex, not very easy to understand (no problem so far ) but it is difficult to maintain, so better UI for rights management. Regards Rolf Schaufelberger [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman

Re: [rt-users] Error creating tickets with the Perl API

script.Or why not use the rt scricpt for that? -- Rolf plusW Rolf Schaufelberger Beim Brünnele 6Tel. 49 7181 994 35 50 73614 Schorndorf Fax. 49 7181 994 32 75 [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo

[rt-users] Using different Templates depending on Ticket attributes

the language by using a custom field. Which solution is the best to this ? Rolf Schaufelberger ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED

[rt-users] RT 3.6 and Firefox and Expires Header

to %once use HTTP::Date; /%once %init $r-content_type('text/css'); $r-header_out('Expires', HTTP::Date::time2str (time + 180 * 24*3600 )); $m-call_next(); return(); /%init and in NoAuth/js accordingly and now Firefox renders the pages much faster ! Maybe this helps somebody else. Regards plusW Rolf